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dnpermadhy-213-Aquamarine
13-Aquamarine
July 23, 2024
Solved

Server Manager hangs on startup and Method Server fails to launch in Windchill PDMLink

  • July 23, 2024
  • 1 reply
  • 6243 views

Version: Windchill 11.0

 

Use Case: Windchill in our customer; methode server cann't start with error: "ORA-01017: invalid username/password; logon denied".


Description:

We are using Windchill PDMLink Version 11.0 M030/Oracle 11

  1. Since last week, CAD Creo users cannot/slowresponse access to the server. First I was check via status server >> average response time (red).
  2. Then, I restarted Windchill services (WC shell ; Stop >> Start).
  3. But in this point, windchill methode server cann't start back to stopped status in services.msc windows. Users can not acces anymore (Service unavailable).
  4. We checked  log,result at screenshot below :

dnpermadhy2_0-1721709455258.png

  • Next ,we checked the DB server ( we use separate server for DB Oracle).

DB_Oracle_Storage.jpeg

Storage almost full,then we extended storage tablespace.

Then we try again to start the Windchill,but unfortunelly it stills no started.

Do you know what happen? Server manager likes hangUp! methodserver fails to start.

Information in log :

dnpermadhy2_1-1721710126252.png

We follow the resolution CS125275 below,but still not works:

MetodeServer_not running_resolution.JPG

Do you have any others ideas/suggestions?

Thank you for helps.

 

==deddy==

Best answer by HelesicPetr

Hi @dnpermadhy-2 

If the log file says wrong user name or password, I would really check if the user name and password is correct in  the db.properties.

Yes the password is encrypted but I would test the login to the DB with the user that is used for Windchill db connection.

For example, the password could expired in DB based on policies or something else. 

Also reset the password in db.propertioes that works with login in a sqlplus

PetrH

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
July 23, 2024

Articles:

D
dnpermadhy-213-AquamarineAuthor
13-Aquamarine
July 26, 2024

Hi Vladimir ,

Problem still not resolved(methode server nor starting), I have followed the steps in the article CS50219.

Does anyone have another solution or Best Practise Windchill PDMLink with Oracle DB?

ORA_0107_260724.JPG

Regards

Deddy

=deddy=
HelesicPetr
22-Sapphire II
HelesicPetr22-Sapphire IIAnswer
22-Sapphire II
July 26, 2024

Hi @dnpermadhy-2 

If the log file says wrong user name or password, I would really check if the user name and password is correct in  the db.properties.

Yes the password is encrypted but I would test the login to the DB with the user that is used for Windchill db connection.

For example, the password could expired in DB based on policies or something else. 

Also reset the password in db.propertioes that works with login in a sqlplus

PetrH

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