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BrianToussaint19-Tanzanite
19-Tanzanite
May 19, 2015
Question

Slow behavior between CREO 2 and Windchill 10.2

  • May 19, 2015
  • 2 replies
  • 6007 views

First these are the builds of the programs:

CREO 2 m110 or m150

Windchill 10.2 m020

This is the behavior that I am seeing when first starting up CREO tied to Windchill.

I am in CREO and activate a new workspace. Then I close CREO. The next time I launch CREO, it takes 2-3 minutes to open, no matter how many objects are in the workspace. If I close CREO and launch it again, then it opens in 14-20 seconds. If I switch workspaces again, close and reopen, then it is the 2-3 minutes to launch. At first I thought it was the new VOIP phones that they are now running our computers through, but I finally was able to replicate this issue over and over and in succession.

Anyone have any ideas? I have done the registry updates that they recommend and it doesn't help.

Sorry for posting this twice, I fat fingered something and it posted on it's own.

Thank you,

Brian

2 replies

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pmoo10-Marble
10-Marble
May 26, 2015

Hi Brian,

Is this after update to Creo 2 and WNC 10.2 M020? I see slowness in several workspace operations compared to WNC 10.0. (open after activate, refresh after create new part)

Patrick

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BrianToussaint19-TanzaniteAuthor
19-Tanzanite
May 29, 2015

Hello Patrick,

Yes this was after updating to WC 10.2 M020, but it didn't happen right away.  It seemed to be a month or so after migrating.  However we might have found the cause.  About the time this started happening we installed a VOIP system.  Our old phone system wasn't VOIP.  So yesterday we did a test with my system.  We unplugged me from all the stuff related to the new phone system.  With testing I could open CREO in less than 15 seconds, and that was with logging into WC.  We plugged everything back up and it took over 3 minutes for CREO to start.  We are going to go down that avenue and hopefully there is just a setting that was missed in the setup of the new system.

Brian

CraigPater
CraigPater20-Turquoise
20-Turquoise
May 29, 2015

Brian,

Sounds like CS201732 (When the config.pro file points to a wtpub:// location, Creo Parametric does a full workspace cache request rather than a normal refresh upon launch).

Do you have any config options that point to a Windchill folder location?

Craig

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BrianToussaint19-TanzaniteAuthor
19-Tanzanite
May 30, 2015

Craig,

I understand that there is this issue identified. How though could it be working fine for over a month and a half and then when we go to VOIP, it just start happening and we have a hard time reproducing when we unplug from VOIP? Is m160 out yet?

Brian

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BineshKumar11-Visitor
1-Visitor
May 31, 2015

Do you have QoS enabled for VOIP? This might be prioritizing the traffic

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