Solution Installer (PSI) - Windchill Loader failed (Linux)

4 replies
226 views
Translate All

Version: Windchill 13.1

Use Case: Install Windchill 13.1.1.0 on Linux (Red Hat based Rocky distro - version 8.10)

Description:

So far successfully installed and set up the following components:
Oracle Database 19c (19.3)
OpenDJ 5.0.3-1
Java 21 (Amazon Corretto)
I am trying to install Windchill with the PTC Solution Installer (PSI), however the installation always fails (tried already to rerun multiple times, by clearing PSI caches) with the error: Windchill Loader failed.

Checked the logs inside : <Windchill_Installation_Location>/Windchill/installer/logs/<installationtime>_WindchillLoader_error.log

Have the following error:

wt.util.WTRemoteException: Unable to ping server manager; nested exception is:

wt.util.WTRemoteException: Unable to locate server manager; nested exception is:

java.rmi.ConnectIOException: Exception creating connection to: mylocal.mycompany.com; nested exception is:

wt.boot.UnsupportedHTTPTunnelingException: Either Windchill server manager not reachable or RMI over HTTP tunneling not supported with this java version.

at java.rmi/sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:637)

at java.rmi/sun.rmi.transport.tcp.TCPChannel.createConnection(TCPChannel.java:217)

at java.rmi/sun.rmi.transport.tcp.TCPChannel.newConnection(TCPChannel.java:204)

at java.rmi/sun.rmi.server.UnicastRef.newCall(UnicastRef.java:345)

at java.rmi/sun.rmi.registry.RegistryImpl_Stub.lookup(RegistryImpl_Stub.java:116)

at wt.manager.RemoteServerManager.acquireServerManager(RemoteServerManager.java:543)

at wt.manager.RemoteServerManager.getServerManager(RemoteServerManager.java:516)

at wt.manager.RemoteServerManager.remoteInvoke(RemoteServerManager.java:452)

at wt.manager.RemoteServerManager.ping(RemoteServerManager.java:379)

at wt.load.Installer.startServerManager(Installer.java:453)

at wt.load.BasicLoader.doInstall(BasicLoader.java:295)

at wt.load.BasicLoader.<init>(BasicLoader.java:217)

at wt.load.WindchillLoader.load(WindchillLoader.java:382)

at wt.load.WindchillLoader.main(WindchillLoader.java:487)

Caused by: wt.boot.UnsupportedHTTPTunnelingException: Either Windchill server manager not reachable or RMI over HTTP tunneling not supported with this java version.

at wt.boot.WTRMIMasterSocketFactory.createSocket(WTRMIMasterSocketFactory.java:236)

at java.rmi/sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:619)

... 13 more

Context: I am starting the PSI as following: .

./setup LAX_VM /usr/lib/jvm/java-21-amazon-corretto/bin/java

What a have tried so far is following:

increased ulimit to 65536 (running ulimit -n 65536 in the Terminal from where the PSI is started)
clearing PSI caches and executing a second run of the PSI by extending the java options with: _JAVA_OPTIONS: -Djava.net.preferIPv4Stack=true -Djava.rmi.server.hostname=wtlocal.localvm.acn -Djava.rmi.server.disableHttp=true -Djava.rmi.server.useLocalHostName=false
particularly disable the firewall for the RMI ports as follows: firewall-cmd --permanent --add-port=5002/tcp and firewall-cmd --permanent --add-port=5000-5010/tcp and firewall-cmd --reload

Unfortunately even after several reruns i am getting the same issue. The Windchill Loader failed error (PSI getting aborted at 57% of installation progress. Please see attached screenshots regarding PSI and log error capture.

Anyone facing similar problem and knows a resolution to this? Thanks in advance!

2_WindchillLoader_error.log