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jimolson12-Amethyst
12-Amethyst
January 12, 2024
Solved

Sync Time Delay for New File Adds?

  • January 12, 2024
  • 1 reply
  • 871 views

I just added a couple of dozen files (~100k bytes each) to Windchill using the "drag and drop to Windows File Explorer" method.

I can see these newly-added files in the File Explorer window that is enhanced by the Windchill add-in. 

However, I cannot see the newly-added files in the Windchill's "Navigator" HTML browser window.  Is there a significant sync delay (hours?) between these?

Refreshing the Navigator browser window doesn't make any difference. The files are still not visible after 2 hours.  My internet connection is solid.

    Best answer by jimolson

    Thanks, avillanueva.  Our A/P person should be sending you $ for the help you're providing me.

    The problem turns out to be more subtle than syncing.  All of the eCAD files I stored into WC last week were tagged with new file types created by my company's WC administrator.  For example, he created a SCH file type for my electrical schematics and BOM file type for my bills of materials. 

    I asked him to create the new file types because WC has a bad habit of stripping Window's file extension .xxx from files rostered in the Windows File Explorer.  Instead the add-in enhanced Windows File Explorer has a column called |File Type| that effectively restores the missing file extents.

    Apparently when you create new file types in WC the default setting for their viewability in Windchill Navigator is "no visibility".  I mistakenly interpreted this "no visibility" as a lack of syncing between Navigator and Windows File Explorer.  Admin guy is presently working in his admin menus to restore the visibility of these new file types in Navigator.

    1 reply

    avillanueva
    23-Emerald I
    avillanueva23-Emerald I
    23-Emerald I
    January 12, 2024
    Were they check in? See you checked out work table on your home page. No there should not be any delay.

    ANTONIO VILLANUEVA

    ASSOC. DIRECTOR, PLM AND CM

    AVILLANUEVA@ARKA.ORG

    203-948-9556 CELL

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    jimolson12-AmethystAuthorAnswer
    12-Amethyst
    January 15, 2024

    Thanks, avillanueva.  Our A/P person should be sending you $ for the help you're providing me.

    The problem turns out to be more subtle than syncing.  All of the eCAD files I stored into WC last week were tagged with new file types created by my company's WC administrator.  For example, he created a SCH file type for my electrical schematics and BOM file type for my bills of materials. 

    I asked him to create the new file types because WC has a bad habit of stripping Window's file extension .xxx from files rostered in the Windows File Explorer.  Instead the add-in enhanced Windows File Explorer has a column called |File Type| that effectively restores the missing file extents.

    Apparently when you create new file types in WC the default setting for their viewability in Windchill Navigator is "no visibility".  I mistakenly interpreted this "no visibility" as a lack of syncing between Navigator and Windows File Explorer.  Admin guy is presently working in his admin menus to restore the visibility of these new file types in Navigator.

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