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DC_105841473-Newcomer
3-Newcomer
Aug 22, 2023 2:40 PM UTC
Solved

Task Assistant Is Not Showing/Available Function

I am using Windchill PDMLink Release 12.1 and Datecode with CPS 12.1.2.0

The Task Assistant function is not showing as available from any of the Task objects; either from the Home My Tasks list or within the task object Action Menu.

HelesicPetr
HelesicPetrAnswer
22-Sapphire II
Aug 23, 2023 1:12 PM UTC

@DC_10584147  As I answered you in a older thread 

 

just to be sure >D 

 

I can see that there are some custom ext. actions.

It seams that the actionConfiguration xml file customActionModel.xml contains wrong definition for the Task assistant.

 

Check the OOTB actionModel definition and add the correct row to the customActionModel. 

 

There can be naming change or something else between Windchill versions. 

 

similar think happened to me if I just copy the customActionModel file from previous version to new one without any check, Some actions were missing because they change a internal name used in the XML. 

 

here is example how the Task assistant definition looks like

HelesicPetr_0-1692801753557.png

HelesicPetr_1-1692801787785.png

PetrH

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5 replies

HelesicPetr
HelesicPetr22-Sapphire II
22-Sapphire II
Aug 23, 2023 9:39 AM UTC

Hi @DC_10584147 

Use jcaDebug=1 to see what validator hide the Task assistant action

CS30223 - How to use "jcaDebug"

 

HelesicPetr_0-1692783389718.png

 

I guess that you are not just in correct licence group

 

Also there can be some trouble with customActionModel.xml definition if you use old one from previous version.

 

PetrH

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DC_105841473-NewcomerAuthor
3-Newcomer
Aug 23, 2023 1:06 PM UTC

Hi @HelesicPetr 

 

jcaDebug doesn't show any validation issue, this due to Task Assistant not even listed.

 

I'll check the customActionModel.xml definition file.

 

DC_10584147_0-1692795609578.png

 

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HelesicPetr
HelesicPetr22-Sapphire IIAnswer
22-Sapphire II
Aug 23, 2023 1:12 PM UTC

@DC_10584147  As I answered you in a older thread 

 

just to be sure >D 

 

I can see that there are some custom ext. actions.

It seams that the actionConfiguration xml file customActionModel.xml contains wrong definition for the Task assistant.

 

Check the OOTB actionModel definition and add the correct row to the customActionModel. 

 

There can be naming change or something else between Windchill versions. 

 

similar think happened to me if I just copy the customActionModel file from previous version to new one without any check, Some actions were missing because they change a internal name used in the XML. 

 

here is example how the Task assistant definition looks like

HelesicPetr_0-1692801753557.png

HelesicPetr_1-1692801787785.png

PetrH

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cgautier18-Opal
18-Opal
Sep 11, 2023 3:04 PM UTC

Hello DC_10584147,

You encountered unexpected behavior while using Windchill, thanks for reaching out.
This is Charles from PTC Technical Support in Europe: Was the information provided helpful somehow?

KR,

Charles.

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DC_105841473-NewcomerAuthor
3-Newcomer
Sep 12, 2023 1:59 PM UTC

Hello Charles,

 

The suggestion/feedback from @HelesicPetr provided the solution which addressed my issue.

 

Thanks,

Dave

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