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BrianToussaint19-Tanzanite
19-Tanzanite
February 27, 2025
Solved

Tasks disappear every day between 4-5 PM PST

  • February 27, 2025
  • 1 reply
  • 1480 views

Version: Windchill 12.1

 

Use Case: I have users that, most to every day experience the loss of items on their Windchill homepage.


Description:

Between 4-5pm PST, will lose items on their homepages.  They had them before and eventually will get them back.  Refreshes, browser changes and incognito modes do not alleviate the issue.  Does anyone else have this issue and a real fix for it?  I have done the steps from CS344602 and CS309967 and it keeps coming back.  Tonight I am going to clear participant cache before that time and see if anyone has the issues.  Really not something I want to do consistently.  And why does time matter and it corrects itself in 20-30 minutes or when they login in the morning?

 

Below is what the users get when they added the debug to the end of the page:

 

Tasks: work.listAssignments: Hidden by: removed by role-based check

Workspaces: workspaces.MyWorkspace: Enabled by: com.ptc.windchill.uwgm.cadx.workspaces.WorkspaceSubTabValidator

Subscriptions: subscription.listSubscriptions: Hidden by: removed by role-based check

Saved Reports: user.savedReports: Hidden by: removed by role-based check

Reports: user.reports: Hidden by: removed by role-based check

Checked-Out Work: user.listCheckedOutWork: Hidden by: removed by role-based check

Best answer by Marco Tosin

How to switch license setting to offline or online mode in Windchill PDMLink

 

windchill wt.licenseusage.WindchillLicenseUtility -SetToOfflineMode -siteUsername wcadmin -sitePassword <wcadmin Password>

 

 

1 reply

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
February 27, 2025

So the whole my tasks table disappears. So strange. Odd that its related to a certain period of time of day. I suspect this relates to your system ingesting updated licenses from PTC at a certain time of the day (phone home) and this causes some issues while it settles out. I am just guessing here. I am wondering if you can temporarily suspend or interrupt it to see if things are normal when it cannot run. Not a permanent fix but it would validate my assumptions.

B
BrianToussaint19-TanzaniteAuthor
19-Tanzanite
February 28, 2025

How would I do that?  I wonder if I can change the time of when it tries to check.  I did open a support ticket and they said there were some issues two days ago on the backend.  Unless there was an issue, it wouldn't explain the other days.

Marco Tosin
21-Topaz I
Marco Tosin21-Topaz I
21-Topaz I
February 28, 2025

If you check this article you will see that it is no longer visible.

Marco_Tosin_0-1740751453325.png

 

https://www.ptc.com/en/support/article/CS438073

 

They made a deadly disaster with the automatic update of Windchill licenses, globally, because here in Italy there were dozens of PTC customers affected.

 

I have yet to find time to write in detail what happened.

 

Anyway, with this update they removed some license profiles and added others, without any notice.

 

The consequence was that users lost half of the Windchill interface, with all the related commands/actions.

 

 

Marco
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