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rleir17-Peridot
17-Peridot
May 15, 2024
Solved

trying to install CPS18 in 12.0.2

  • May 15, 2024
  • 3 replies
  • 1325 views

Have got the PSI installer contained in CPS18 running, with LAX_VM $JAVA_HOME/bin/java

and with PATH extended to include Windchill/bin.

 

Also have a link to Corretto Java as
export JAVA_HOME='/opt/ptc/Windchill_12/Corretto11'
java -> /opt/ptc/Windchill_12/Corretto11/

 

But the Update icon is greyed no matter what I do.

Found the logfile for this in /tmp/user/PTCSOLNINSTALLER_PtcInstall.log containing 140K but no errors that I could see.

I found the psi_iir_index.xml file now. That's a clue: it is in a directory named PSI-Main. Maybe I need to cd to the parent directory before running the installer?

image.png

Best answer by avillanueva

Are you installing as the same user who installed Windchill previously? Seems like it does not know where in install registry from before is.

3 replies

avillanueva
23-Emerald I
avillanueva23-Emerald IAnswer
23-Emerald I
May 15, 2024

Are you installing as the same user who installed Windchill previously? Seems like it does not know where in install registry from before is.

    R
    RandyJones20-Turquoise
    20-Turquoise
    May 15, 2024

    Like Tony says you must run the installer with the same user it was previously ran with.

    The installer is looking for ~/.ptc/windchill/psi_iir_index.xml

    The contents of that much match up with a directory under PSI/installer/instreg

    Will have name of something like

    PSI/installer/instreg/ii-615d6,<some other chars>/

     

      HelesicPetr
      22-Sapphire II
      HelesicPetr22-Sapphire II
      22-Sapphire II
      May 16, 2024

      @rleir 

      Or you can recreate the missing psi_iir_index.xml file in the correct local folder location.

      I did it many times

      PetrH

        R
        rleir17-PeridotAuthor
        17-Peridot
        May 16, 2024

        @avillanueva @RandyJones @HelesicPetr 

        Thanks team! All your answers are 'Solution'.  Chose first, would like to choose all.

         

        Also useful: https://www.ptc.com/en/support/article/CS37842 "Update Existing Installation" or "Install Optional Component" option is disabled in PTC Solution Installer (PSI) when trying to update Windchill

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