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rleir17-Peridot
17-Peridot
May 15, 2024 5:14 PM UTC
Solved

trying to install CPS18 in 12.0.2

Have got the PSI installer contained in CPS18 running, with LAX_VM $JAVA_HOME/bin/java

and with PATH extended to include Windchill/bin.

 

Also have a link to Corretto Java as
export JAVA_HOME='/opt/ptc/Windchill_12/Corretto11'
java -> /opt/ptc/Windchill_12/Corretto11/

 

But the Update icon is greyed no matter what I do.

Found the logfile for this in /tmp/user/PTCSOLNINSTALLER_PtcInstall.log containing 140K but no errors that I could see.

I found the psi_iir_index.xml file now. That's a clue: it is in a directory named PSI-Main. Maybe I need to cd to the parent directory before running the installer?

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avillanueva
avillanuevaAnswer
23-Emerald II
May 15, 2024 6:05 PM UTC

Are you installing as the same user who installed Windchill previously? Seems like it does not know where in install registry from before is.

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4 replies

avillanueva
avillanueva23-Emerald IIAnswer
23-Emerald II
May 15, 2024 6:05 PM UTC

Are you installing as the same user who installed Windchill previously? Seems like it does not know where in install registry from before is.

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    RandyJones20-Turquoise
    20-Turquoise
    May 15, 2024 7:01 PM UTC

    Like Tony says you must run the installer with the same user it was previously ran with.

    The installer is looking for ~/.ptc/windchill/psi_iir_index.xml

    The contents of that much match up with a directory under PSI/installer/instreg

    Will have name of something like

    PSI/installer/instreg/ii-615d6,<some other chars>/

     

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      HelesicPetr
      HelesicPetr22-Sapphire II
      22-Sapphire II
      May 16, 2024 6:49 AM UTC

      @rleir 

      Or you can recreate the missing psi_iir_index.xml file in the correct local folder location.

      I did it many times

      PetrH

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        rleir17-PeridotAuthor
        17-Peridot
        May 16, 2024 9:41 AM UTC

        @avillanueva @RandyJones @HelesicPetr 

        Thanks team! All your answers are 'Solution'.  Chose first, would like to choose all.

         

        Also useful: https://www.ptc.com/en/support/article/CS37842 "Update Existing Installation" or "Install Optional Component" option is disabled in PTC Solution Installer (PSI) when trying to update Windchill

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