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saood10-Marble
10-Marble
July 3, 2024
Solved

Unable to Create New Product in Windchill 13.0

  • July 3, 2024
  • 5 replies
  • 2107 views

Hello Everyone,

 

I am currently using Windchill 13.0 and trying to create a new product.

 

When I navigate to Recent Products -> View All, I don't see a "New Product" button, only an "Add to Favorites" option.

 

I've tried this with my administrator account as well as a user account that I've added to the Product Creator group, but still no success.

 

Can anyone help me with this issue? Any guidance would be greatly appreciated.

 

Thank you!

Best answer by Shashwath

Hello

 

Login to Windchill as Administrator > Organization > Select Organization> Creator> Above Tab Select Product Creators> Add user.

 

Login to Windchill as User> Navigate Bar> Browse> Product> View all> Create New product

 

Shashwath,

5 replies

HelesicPetr
22-Sapphire II
HelesicPetr22-Sapphire II
22-Sapphire II
July 3, 2024

Hi @saood 

A user has to be added to a Product Creator group on the organization or has to be administrator.  

 

One very important point in this part is that the user even admin has to be assigned to the organization and also the email address has to be configured for that user

 

Also correct license group with correct profile should be assigned. . 

PetrH 

    S
    Shashwath12-AmethystAnswer
    12-Amethyst
    July 3, 2024

    Hello

     

    Login to Windchill as Administrator > Organization > Select Organization> Creator> Above Tab Select Product Creators> Add user.

     

    Login to Windchill as User> Navigate Bar> Browse> Product> View all> Create New product

     

    Shashwath,

      Catalina
      CatalinaCommunity Manager
      Community Moderator
      July 15, 2024

      Hi @saood,


      I wanted to see if you got the help you needed.


      If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
      Please note that industry experts also review the replies and may eventually accept one of them as solution on your behalf.
      Of course, if you have more to share on your issue, please pursue the conversation.

      Thanks,

      Catalina

      Community Moderator

      Catalina | PTC Community Moderator
        S
        saood10-MarbleAuthor
        10-Marble
        July 15, 2024

        Thank you for the heads up Catalina!

         

          S
          saood10-MarbleAuthor
          10-Marble
          July 15, 2024

          Just a heads up, as pointed out by @HelesicPetr  the correct license group and profiles are also needed. The method mentioned in the solution matches the one I found in the documentation, but because I lack proper license add ons, it was not working for me

           

            M
            MikeP.10-Marble
            10-Marble
            May 19, 2025

            Another point to remember. The user you intend to create the Library or Product container needs to be created at the Org level and not at the Site level.

            HelesicPetr
            22-Sapphire II
            HelesicPetr22-Sapphire II
            22-Sapphire II
            May 20, 2025

            Hi @MikeP. 

            The user can be created on the site level. you just need to assign the organization domain to that user. 

            That's all.

            PetrH

             

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