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VB_122468284-Participant
4-Participant
November 20, 2024
Question

Unable to download the softwares

  • November 20, 2024
  • 2 replies
  • 451 views

I am currently unable to download the software from PTC using the Software Download options, as I am receiving an "Access Denied" error. I have attempted to upgrade my PTC account using my Customer Number, Service Contract Number (SCN), Sales Order Number (SOC), and Site Number, but have been unsuccessful in completing the upgrade.

Downloading the PTC applications is essential for my daily tasks, and I would appreciate it if this issue could be resolved as a top priority. Thank you for your prompt attention to this matter.

2 replies

S
SWeiler_994026116-Pearl
16-Pearl
November 20, 2024

This is a user forum. You need to contact PTC directly for support with your user account on ptc.com.

    A
    anursinghCommunity Manager
    Community Moderator
    December 18, 2024

    Hi @VB_12246828,

     

    If you are still facing the issue please create a case with the web account team by using the link - http://support.ptc.com/support/feedback/web-account.htm 

     

    Regards,

    Anurag  

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