Unable to launch PTC Solution Installer for windchill 12.1.2.0

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@YR_11024860 wrote:

Version: Windchill 12.1

 

Use Case: Unable to launch PTC Solution Installer for windchill 12.1.2.0

Description:

Unable to launch PTC Solution Installer for windchill 12.1.2.0

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Hello, @YR_11024860 

If you’re unable to launch the PTC Solution Installer for Windchill 12.1.2.0, here are a few steps you can try to resolve the issue:

Check System PATH: Ensure that your system PATH variable includes the path to your installed SDK bin directory.
Run as Administrator: Try running the installer as an administrator to ensure it has the necessary permissions.
Avoid Windchill Shell: Do not run the installer from a Windchill shell, as service pack updates may affect the Windchill command code.
Correct Setup File: Make sure you are running the correct setup.vbs file for the PTC Solution Installer.
Java Environment: Verify that your JAVA_HOME environment variable is set correctly and points to a compatible Java version.

I hope this step is helpful to you.

Best Regard,
diana658h

What OS are you installing 12.1.2.0 on?

Are you an administrator on that computer and in the administrator group?

Hello @YR_11024860,

It looks like you have some responses from some community members. If it helped you solve your question please mark the reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Community Moderation Team.