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A
AC_90154193-Newcomer
3-Newcomer
October 25, 2023
Question

Unable to login into the windchill license issue

  • October 25, 2023
  • 3 replies
  • 2039 views

I am using Windchill PDMLink Release 11.2 and Datecode with CPS 11.2.1.0

After Rehost, Windchill is starting but showing license issue. But in master server we are able to access the windchill.
error : wt.session.SessionUsers$PreLoginException: wt.licenseusage.licensing.LicensingException: Access is denied. You are not a registered Windchill user.
note: in slave server iis is configured

Here are the errors that I faced
wt.session.SessionUsers$PreLoginException: wt.licenseusage.licensing.LicensingException: Access is denied. You are not a registered Windchill user.

    3 replies

    avillanueva
    23-Emerald I
    avillanueva23-Emerald I
    23-Emerald I
    October 25, 2023

    Can you explain a bit more about what changed during rehost? Did you make a clone of system? Is this a monolithic setup?  From what you posted, sounds more like the user that authenticated is not created in Windchill. Did you pull a new license file for the rehosted system (ID likely changed)?

    A
    AC_90154193-NewcomerAuthor
    3-Newcomer
    October 27, 2023

    We have first converted the cluster to monolithic ( changed made in site and wt.properties)

    Then ran the rehost utility.

    Then reverted back the process mono to cluster.

    In slave we are using iis as apchae.

    After that only we are getting this issue

    R
    Rocket_Max17-Peridot
    17-Peridot
    October 26, 2023

    Hi @AC_9015419 

    Something wrong in JNDI adapter

    A
    AC_90154193-NewcomerAuthor
    3-Newcomer
    October 27, 2023

    How can we know that

    R
    Rocket_Max17-Peridot
    17-Peridot
    October 27, 2023

    Hi @AC_9015419 

    Enable logger

    • wt.licenseusage
    • wt.adapter
    P
    PD_108275224-Participant
    4-Participant
    October 27, 2023

    You can check below article for Windchill 11.2:

    https://www.ptc.com/en/support/article/CS390877?source=search

     

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