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A
AC_90154193-Newcomer
3-Newcomer
October 25, 2023
Question

Unable to login into the windchill license issue

  • October 25, 2023
  • 4 replies
  • 2060 views

I am using Windchill PDMLink Release 11.2 and Datecode with CPS 11.2.1.0

After Rehost, Windchill is starting but showing license issue. But in master server we are able to access the windchill.
error : wt.session.SessionUsers$PreLoginException: wt.licenseusage.licensing.LicensingException: Access is denied. You are not a registered Windchill user.
note: in slave server iis is configured

Here are the errors that I faced
wt.session.SessionUsers$PreLoginException: wt.licenseusage.licensing.LicensingException: Access is denied. You are not a registered Windchill user.

    4 replies

    avillanueva
    avillanueva23-Emerald I
    23-Emerald I
    October 25, 2023

    Can you explain a bit more about what changed during rehost? Did you make a clone of system? Is this a monolithic setup?  From what you posted, sounds more like the user that authenticated is not created in Windchill. Did you pull a new license file for the rehosted system (ID likely changed)?

    A
    AC_90154193-NewcomerAuthor
    3-Newcomer
    October 27, 2023

    We have first converted the cluster to monolithic ( changed made in site and wt.properties)

    Then ran the rehost utility.

    Then reverted back the process mono to cluster.

    In slave we are using iis as apchae.

    After that only we are getting this issue

    Rocket_Max
    Rocket_Max17-Peridot
    17-Peridot
    October 26, 2023

    Hi @AC_9015419 

    Something wrong in JNDI adapter

    A
    AC_90154193-NewcomerAuthor
    3-Newcomer
    October 27, 2023

    How can we know that

    Rocket_Max
    Rocket_Max17-Peridot
    17-Peridot
    October 27, 2023

    Hi @AC_9015419 

    Enable logger

    • wt.licenseusage
    • wt.adapter
    P
    PD_108275224-Participant
    4-Participant
    October 27, 2023

    You can check below article for Windchill 11.2:

    https://www.ptc.com/en/support/article/CS390877?source=search

     

    L
    ljett-34-Participant
    4-Participant
    May 29, 2026

    I am playing with code to add user to license group
    as an admin I am in basic license group
    code allows me to add anybody to that basic license group because I am in that group
    but because I am not in Premium license group, I cant add users to premium group

    im trying to find right import, but all didnt go to wc 13 or ???

    L
    ljett-34-Participant
    4-Participant
    May 29, 2026

    same as advanced license group, not in there, cant add there
    unless I add my self to all 3 license groups &/or many other license groups
    I can add users to alll non-license groups though

    does not like

    import wt.org.OrganizationServicesHelper;
    import wt.org.LicenseGroup;
    import wt.org.LicenseGroupMember;

    not these either

    import wt.licenseusage.LicenseGroup;
    import wt.licenseusage.LicenseGroupHelper;

    Terms & ConditionsAccessibility statement