unpredictable inactive workspace results in loss of work
We are on WC 10.1 M040 CREO 2.0 M080, some are onother previous builds
This has caused work loss here recently to @ 6 users so far, these are the symptoms and corrective action to reactivate:
symptoms:
1- Pro/e will report saved successfully in the message log
2- upon checking the workspace, there is no + to display the modification/save has happened
3- open the Event Manager, there is no save recorded, check-in or upload
4- in the top of the workspace browser, Primary Active Workspace, it will display inactive, the pull down to Activate will not Activate the workspace
5- the server is still registered and online
To correct the inactivated Workspace:
1- in the workspace browser, select the "Browse"
2- go to the product and expand to show workspaces
3- here you will notice that no WS are active
4- if you try to activate your WS here it won't activate until you activate another WS then reactivate the original WS
5- go to your workspace and notice the modifications are now present and the event manager also displays the Save action
Where the loss of work happens:
1- when the WS has gone inactive if you switch workspaces or exit pro/e
2- there is no communication to the workspace so windchill does not display the saves or check-ins (if done in pro/e)
In summary:
1- when you save in pro/e make sure it happened in the workspace and in the event manager
2- do all check-in and uploads from workspace and verify that it happened