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BenLoosli23-Emerald III
23-Emerald III
October 16, 2017
Question

Upgrade Manager 2 for 10.0 to 11.0

  • October 16, 2017
  • 1 reply
  • 1676 views

I am working on a test upgrade of Windchill PDMLink 10.0 m040 to 11.0 m030. I got about 2/3 of the way through the Upgrade Manager Tasks and now I hit a failure. The task that fails is Update Container Templates and the first setp is to Start Windchill Server. I think it is failing because the HTTP service is not starting, but I can find no log files, cache files, etc, that can be used to trace the failure. I did manually start the Windchill Method Servers and then rerun the task, but that just started by stopping the MS amd then failing to restart them.

Does anyone have some hints on where to look before I open a help call with PTC?

1 reply

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RandyJones20-Turquoise
20-Turquoise
October 16, 2017
@BenLoosli wrote:

I am working on a test upgrade of Windchill PDMLink 10.0 m040 to 11.0 m030. I got about 2/3 of the way through the Upgrade Manager Tasks and now I hit a failure. The task that fails is Update Container Templates and the first setp is to Start Windchill Server. I think it is failing because the HTTP service is not starting, but I can find no log files, cache files, etc, that can be used to trace the failure. I did manually start the Windchill Method Servers and then rerun the task, but that just started by stopping the MS amd then failing to restart them.

Does anyone have some hints on where to look before I open a help call with PTC?

Do you have any replica servers? During my upgrade from 10.2 M030 to 11.0 F000 the upgrade manager would generate new key for the replica servers at this point (Update Container Templates) and they (the replica servers) would fail to start. So I had to copy the new key to the replica servers, restart them, and then select Restart on the Upgrade manager.

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BenLoosli23-Emerald IIIAuthor
23-Emerald III
October 16, 2017

No replica servers, all vaults on a single server, the Windchill server, on a separate disk.

Windchill installed on E: drive and vaults on F: drive on server 1.

Oracle installed on e: drive on server 2.

 

I use the same setup for my production and test environments. All physical machines with 2-hex core processors, no hyper-threading and 32 GB of memory.

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abhishekarya14-Alexandrite
14-Alexandrite
October 17, 2017

Is your vault path in database a UNC path or drive letter, we hit the same roadblock where our vaults were configured with a UNC path \\abcd.sbc.com\\fvfolder1... PTC said to change it to drive letter, after doing that it was successful.

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