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dnpermadhy-213-Aquamarine
13-Aquamarine
September 19, 2024
Solved

Upgrade when a module is missing - PTC Windchill PLM Connector – Creo Package installer

  • September 19, 2024
  • 1 reply
  • 3487 views

Hi All,

As I using Upgrade Manager Windchill >> Upgrade when a module is missing

Failed in Verifying upgrade path step(see atachments)

Where I find or download  the installer PTC Windchill PLM Connector – Creo Package ? because in our Windchill 11.0 (source systems),its already installed.

Based on Upgrade Manager Guide>> the required products (modules) installed on the source system are also installed on the target system.

I can not find the link of this installer in PTC software downloads page.

 

Note : Upgrade form Windchill 11.0 to Windchill 12.1.

 

Any ideas or suggestion for this issues?

 

Thank you

Regards

==deddy==

Best answer by avillanueva

The target systems has to match which means you need to install that first.

PTC Windchill PLM Connector - Creo Packages Administrator's and User's Guide

Check again in the PSI for your target system at all the options. If its not listed as a software download, contact PTC since based on your licenses, it may be hidden from view. If that is in error, they should be able to correct it.

 

1 reply

avillanueva
23-Emerald I
avillanueva23-Emerald IAnswer
23-Emerald I
September 20, 2024

The target systems has to match which means you need to install that first.

PTC Windchill PLM Connector - Creo Packages Administrator's and User's Guide

Check again in the PSI for your target system at all the options. If its not listed as a software download, contact PTC since based on your licenses, it may be hidden from view. If that is in error, they should be able to correct it.

 

    M
    mmeadows-316-Pearl
    16-Pearl
    September 20, 2024

    Does the company still use the module?  Sometimes the need for a module goes away and the company quits paying PTC for it.  Then PTC removes access to the software.  At least that used to be PTC's policy.  I suspect it still is given the last lines in the first article below.

     

    It is possible to remove modules during upgrade.

    https://www.ptc.com/en/support/article/CS210470

    Don't install the unnecessary module(s) on the upgrade target.

    Set the skippedAssemblyIds on the upgrade target.

    Upgrade.

     

    You can get the installed assembly IDs from the psi_iir.xml file or from the exported upgrade manager history from the database.

    https://www.ptc.com/en/support/article/CS143604

    UpgradeManager -exportdbhistory D:\dbHistory.xml

     

    PTC doesn't test this upgrade configuration and you are on your own with respect to what it might break post-upgrade.  Ensure the business team tests everything after the first upgrade pass.  You can do this if a module was installed and never used.  However, if the module was used by the company, I would see about getting the temporary license from PTC to provide access to the software download for the upgrade.

      D
      dnpermadhy-213-AquamarineAuthor
      13-Aquamarine
      September 23, 2024

      Hallo,

       

      Thanks so much @mmeadows-3 @avillanueva for your advices. We did to remove this unnecessary modul (PLM Connector) as your suggestions ("Set the skippedAssemblyIds")  so upgrade manager will be able  continue to running/verifying next journey.

       

      Regards

      ==deddy==

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