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swood1-Visitor
1-Visitor
September 14, 2020
Solved

Upload fails with error "Failed to get Url information for content files to upload them"

  • September 14, 2020
  • 1 reply
  • 8937 views

We just ran out of space on our server. I went into Windchill and removed Unreferenced Files. After doing this, we are now getting the error:

Failed to get Url information for content files to upload them to server. Error details:
Error occurred while executing HTTP request.

 

I have checked PTC's support pages and this community, and none of the Articles or posts I could find seem to apply. We are only uploading/checking in Creo CAD Documents.

 

Can anyone help me figure out what is going on?

Best answer by AD_13592513

Some times this issue related to the Vault Configuration, please refer to the Article: https://www.ptc.com/en/support/article/CS46724 which might be helpful.

However, if you upload the logs then it will give us better idea to everyone to identify the cause and accordingly suggest the further steps.

1 reply

A
AD_135925135-Regular MemberAnswer
5-Regular Member
September 15, 2020

Some times this issue related to the Vault Configuration, please refer to the Article: https://www.ptc.com/en/support/article/CS46724 which might be helpful.

However, if you upload the logs then it will give us better idea to everyone to identify the cause and accordingly suggest the further steps.

    S
    swood-21-Visitor
    1-Visitor
    September 15, 2020

    Thank you for the reply. I forgot to update this post last night. The article you linked to does contain the answer.

    After removing Unreferenced Files, the system reset all of the Vault folders to Read Only. I had changed all of the Root Folders, but did not realize I also needed to change the Replica Folder. After changing the Replica Folder so it wasn't Read Only, the issue was resolved.

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