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Best answer by avillanueva

There can be many. I searched for that in the knowledge base and many articles came back. Some point to upload sizes, vpn issues, local cache

https://www.ptc.com/en/support/article/CS443107?source=search

https://www.ptc.com/en/support/article/CS378267?source=search

https://www.ptc.com/en/support/article/CS383037?source=search

https://www.ptc.com/en/support/article/CS322959?source=search

https://www.ptc.com/en/support/article/CS437608?source=search

There are more but please provide more that your version. Does it repeat? Is it a large file? All users? Intermittent? 

1 reply

avillanueva
23-Emerald I
avillanueva23-Emerald IAnswer
23-Emerald I
September 25, 2025

There can be many. I searched for that in the knowledge base and many articles came back. Some point to upload sizes, vpn issues, local cache

https://www.ptc.com/en/support/article/CS443107?source=search

https://www.ptc.com/en/support/article/CS378267?source=search

https://www.ptc.com/en/support/article/CS383037?source=search

https://www.ptc.com/en/support/article/CS322959?source=search

https://www.ptc.com/en/support/article/CS437608?source=search

There are more but please provide more that your version. Does it repeat? Is it a large file? All users? Intermittent? 

R
Rado4-ParticipantAuthor
4-Participant
September 25, 2025

Hi Avillanueva, 

what I did is, borrowed a Creo license, disconnected from VPN, and this actually worked, not sure why would VPN cause an issue, never happened before, clearing the cache didn't help, the file size if fairly large, but yes  bottom line, it was the VPN.

thank you so much for researching this, I will keep it for our records.

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