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AQ_102995508-Gravel
8-Gravel
July 11, 2023
Solved

User is unable to submit or save tasks.

  • July 11, 2023
  • 3 replies
  • 1368 views

The user is encountering an issue where the Actions tab is grey'd out for her as well as not having a save/complete task within the 'My Tasks' table. 

 

Within further investigation of the workflow, we appear to encounter this error prompt. 

 

"ATTENTION:

The (Company Name) Document - (Document COA), (Document Name), (Library Name), 1.1 object cannot be submitted at this time. To compelte this action, you must have a submit work item for this object. You will receive this work item when the Submit task is active in the appropriate Workflow.


What are the ways to solve this issue?

 

 

 

 

 

    Best answer by HelesicPetr

    Hi @AQ_10299550 

    Try to add a admin rights to the user and check if can finish task. 

    If so there is ACL trouble and it can be cased by several things

     

    Also the task has to be set as a set-up participant task in the workflow.

     

    PetrH

    3 replies

    HelesicPetr
    HelesicPetr22-Sapphire II
    22-Sapphire II
    July 12, 2023

    Hello @AQ_10299550 

    It seams that user does not have correct ACL rights on the workflow tasks.

    Check if the user is in the context team, and also if the user is assigned to a organization.

     

    Few days/weeks ago someone had similar problem with tasks where he could not complete the task because user had accidently been removed from organization. User didn't see the complete / save button.

     

    PetrH

    A
    AQ_102995508-GravelAuthor
    8-Gravel
    July 12, 2023

    Hello @HelesciPetrYes, when I'm done

    Unfortunately after addingACL rights in the workflow the issue continues to persist. She is also within the right organization(group) that was set up.  

    To note, a subprocess was removed within the workflow and the error prompt does not show up. But, the user is now not getting the "set-up participant" task, but the admin account our company created is getting it instead. 

    HelesicPetr
    HelesicPetr22-Sapphire IIAnswer
    22-Sapphire II
    July 12, 2023

    Hi @AQ_10299550 

    Try to add a admin rights to the user and check if can finish task. 

    If so there is ACL trouble and it can be cased by several things

     

    Also the task has to be set as a set-up participant task in the workflow.

     

    PetrH

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