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3 replies

cgautier18-Opal
18-Opal
February 17, 2023

Hi Gucio,

I'm Charles from PTC Technical Support in Europe, may I suggest you open a new case for this issue?

I remain at your disposal for any questions or concerns.

Kind Regards,

Charles Gautier.

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Gucio16-PearlAuthor
16-Pearl
February 17, 2023

Hi Charles,

 

If you have access - look at similar case 16703266. It was opened by myself on 01/11/2023.

Because there is poor response from PTC Technical Support (unfortunately it seems to be normal in last years) - I decided to open case in community, With hope that users' knowledge is endless.

 

regards,

Krzysztof

 

 

 

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cgautier18-Opal
18-Opal
March 8, 2023

Hi Gucio,

As I see Fadel replied on the case, will you need further information?

KR,

Charles.

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