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DonKrause12-Amethyst
12-Amethyst
January 23, 2024
Solved

Weird missing library

  • January 23, 2024
  • 1 reply
  • 1386 views

Good morning all.

 

I just had a user report an issue with his most used library NOT showing up in "Recent Libraries".

 

When I went to look at the issue, I see the "Production" library behaving strangly.

 

It exists, and is used daily, and for the admin, it shows up in recently used.

 

LibrariesAllButMore.PNG

 

But if I, as admin, select "Show All", the production library vanishes.

 

LibrarysAll.PNG

 

Even worse, I have selected "Favorite" on the production library, but if I select "favorite" in the "All Libraries' table, it shows nothing.

 

favorites.PNG

 

This library seems hidden from everyone, unless you've had prior access recently enough that it's stays in "Recently Used"

 

Suggestions to fix this issue?

 

Thanks!

 

=Don=

Best answer by DonKrause

No, no changes have been made in permissions in years.

 

What did finally work however, for unknown reasons, was I removed the user with the issues from the "Library Manager" and readded him. That appears to have solved the issue, as the library now shows up in both "Recent Libraries" and the "All Libraries" and "Favorites" tables.

 

So for now, this problem, is resolved, at least until next time.

 

Thanks!

 

=Don=

1 reply

R
Rocket_Max17-Peridot
17-Peridot
January 24, 2024

For wcadmin:

Did you make any permission settings to the system before the problem occurred?

 

 

For user:

Has this user set the following preferences?

Are all users experiencing this phenomenon? Or are there only a few users?

  • To display more objects under the Home  > Updates table, set following preferences from Site level:
    • Utilities > Preference Management > Display > Recently Visited List size
    • Utilities > Preference Management > Tables > Size Limit
    D
    DonKrause12-AmethystAuthorAnswer
    12-Amethyst
    January 24, 2024

    No, no changes have been made in permissions in years.

     

    What did finally work however, for unknown reasons, was I removed the user with the issues from the "Library Manager" and readded him. That appears to have solved the issue, as the library now shows up in both "Recent Libraries" and the "All Libraries" and "Favorites" tables.

     

    So for now, this problem, is resolved, at least until next time.

     

    Thanks!

     

    =Don=

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