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rli1-Visitor
1-Visitor
July 2, 2014
Question

White screen issue

  • July 2, 2014
  • 5 replies
  • 5524 views

Hi everybody,

Have anyone ever face this issue:

In Windchill embedded browser environment, when do Add objects to workspace/Check in/Check out, it turns to blank white screen with no response, and then click "Refresh" (in the right of the address bar), it will return back to workspace, but the previous action didn't performed, and then redo Add objects to workspace/Check in/Check out, and this time it succeed. I am running Creo2.0 and Windchill 10.2.

Any help will be appreciated!

Rick

5 replies

F
FelipeOliveira1-Visitor
1-Visitor
July 2, 2014

Hi Rick,

Are you using firefox as internal browser?

Try delete .ptcm1912 folder (<Users>\UserProfile\App data\Roaming\PTC) and restart the Creo.

If does not work, also delete the cache folder (.wf folder), this clears the workspace and you will lose all documents were made not upload operation.

Felipe.

    R
    rli1-VisitorAuthor
    1-Visitor
    July 3, 2014

    Thank you, Felipe.

    I will try your solutions to see if it works, I installed both IE9.0 and firefox 30, and config option windows_browser_type set to ie_in_sep_process, so I think the embedded browser should be IE.

    Rick

    S
    STEVEG21-Topaz I
    21-Topaz I
    July 3, 2014

    Have you tried using M110 of Creo 2? We had the white screen and also the spinning progress circle. I have installed M110 on about 1/2 dozen users and so far they have not had the problems since. Although it has only been about a month for them it is still encouraging.

    R
    rli1-VisitorAuthor
    1-Visitor
    July 4, 2014

    Hi Steve,

    Thank you for your suggestions, but now we don't have a plan to update.

    Rick

    C
    ClausStühmer5-Regular Member
    5-Regular Member
    July 4, 2014

    Are you using more than one methodserver?

    R
    rli1-VisitorAuthor
    1-Visitor
    July 4, 2014

    Hi Claus,

    No, just one server, thank you!

    Rick

    C
    ClausStühmer5-Regular Member
    5-Regular Member
    July 4, 2014

    I've had the same issue during checkin and checkout process. The root cause was a failure of the fvMountValidator process, if you are running PDMLink with more than one methodserver process.
    https://www.ptc.com/appserver/cs/view/case_solution.jsp?n=CS168035&lang=en

    R
    rli1-VisitorAuthor
    1-Visitor
    July 4, 2014

    Hi Claus,

    I've looked the link, but I have no knowledge about methodserver, as I just know there is just one server in my company, I am the end user who use creo and windchill.

    I will ask our Windchill administrator to check, thanks!

    Rick

    M
    MikeMarcoux12-Amethyst
    12-Amethyst
    October 30, 2015

    I know this issue is old, but did you ever find a resolution?  We're having the same issue. 

    R
    rli1-VisitorAuthor
    1-Visitor
    November 2, 2015

    Hi Mike,

    As we changed the machine afterward, this issue didn't happened. Set the "windows_browser_type" to "mozilla_based_browser" may not have the white screen issue, but in my previous machine it will easy to go offline, anyway you can have a try.

    Rick

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