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Invisigoth1-Visitor
1-Visitor
August 14, 2018
Question

Windchill 11.0 M030 CPS-06 to CPS-11: install failure related to odata

  • August 14, 2018
  • 2 replies
  • 5727 views

Hello,

 

I performed a test CPS upgrade on a system copy and it went just fine and dandy.  Doing same on the production system failed.  This is the last error from the log that looks like it is related:

C:\Users\Administrator\AppData\Local\Temp\2\Temp1_MED-61006-CD-110_M030_M030-CPS11-Bundle.zip\windchill_11.0_REST_Services\InstallRestServices.xml:71: Unable to delete file E:\ptc\Windchill_11\Windchill\codebase\WEB-INF\lib\odataWeb.jar

 

I don't get it. It is the same path in both test and production.  Used the local Administrator account in both instances.  The lib directory has the same permissions on both test and production.  I have a case opened and await contact.  Since I see others have had some fun times with 11.0 CPS installs, just wanted to document this here.

 

Thank you.

2 replies

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
August 14, 2018

Is the file in use?  Can you manually delete it?  If you look at open files and open sessions, can you see something accessing it?  All all Windchill related services stopped?  (Except WindchillDS of course.)

I
Invisigoth1-VisitorAuthor
1-Visitor
August 15, 2018

Thanks for the suggestions.

 

Fortunately, this CPS fail did not prevent me from restarting the services so the customer could resume use of his system while I sort this out.  Meaning I will probably have to recreate the issue and examine the open files, processes, etc.  I don't want to just delete anything at this point.  Especially since I have not yet had my Sev 1 case assigned yet, even though I opened it about 20 hours ago.  I do not want to touch the scene of the crime too much!

I
Invisigoth1-VisitorAuthor
1-Visitor
August 29, 2018

PTC provided a workaround procedure to install the ODATA portion.  Looks like almost an exact match to this document.  Only difference is in this line:

 

"Extract the Windchill REST Services 1.1 CD image from the of the Windchill 11.1 CPS03 using the following steps"

 

What I received has this line:

"Extract the Windchill REST Services 1.1 CD image from Windchill 11.1 CPS03 or WC 11.0 M030 CPS11 using the following steps"

 

I will have to obtain a new test system copy because obviously I cannot trust the one I had used to qualify this initially.

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