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T
TomU23-Emerald IV
23-Emerald IV
August 3, 2017
Question

Windchill 11.0 M030 CPS01 Not Uploading to WPA

  • August 3, 2017
  • 14 replies
  • 8321 views

We recently updated to Windchill 11.0 M030 CPS01 and since the update we are no longer seeing data uploaded to the Windchill Performance Advisor website.  I do have a support case open but so far they haven't been able to figure out why.  Is anyone else having this issue?  Is there anyone out there running this same version and CPS of Windchill that is successfully uploading data?

 

There has definitely been a structural change under the hood.  The "create" and "sent" folders are no longer being used.  Everything is now happening in the "PAA" folder.  None of the items in the red box have been uploaded (as far as I can tell.)  WPA shows nothing after 7/21/2017.

TMENGFS7 Performance Advisor Folders.png

 

14 replies

A
ahanchat5-Regular Member
5-Regular Member
August 7, 2017

Hi,

In 11.0 M030, PA Agent sends the report to PTC.

Since I see you have updated to 11 M030, you would need to validate SCN from Site > Utilities > Windchill Performance Advisor page.

 

SCN validation will start PA Agent as service and start sending report.

 

Please note that to Validate SCN, Windchill is started as an Administrator user. After successful validation of SCN, Windchill can re-started as non administrator user.

 

The limitation of starting as an Administrator user is an issue and we plan to resolve it in upcoming CPS of 11 M030.

 

Thanks,

Anirudha

A
ahanchat5-Regular Member
5-Regular Member
August 7, 2017

Before validating SCN, please set the value of property 'periodRetainReportsToSendDays' to 30 in internal.properties.

internal.properties is located in WT_HOME\PAAgent.

 

This property will esnuer that all the unsent reports of last 30 days are sent. Default value is 10.

 

Thanks,

Anirudha

T
TomU23-Emerald IVAuthor
23-Emerald IV
August 7, 2017

xconfmanager doesn't seem to know about this properties file so I just changed the value manually.  Is a server restart required to make it take effect?

 

By the way, one of my servers is creating lots of files in the PAA folder.  The other server seems to create a new file every day but then discards the old ones.  Any idea why?

 

Server 1

TMENGFS8 PAA Folder.PNG

 

Server 2

TMENGFS7 PAA Folder.PNG

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