Windchill 13 & Creo 12 Upgrade Causing Extremely Slow Product View Performance (Like Slow Motion Video)

Hi everyone,

After upgrading our environment from Windchill 12 + Creo 9 to Windchill 13 + Creo 12, we started experiencing a serious performance issue with Windchill Product View.

The Product View interaction has become extremely slow — almost like watching a slow-motion video.

Symptoms include:

• Rotation / pan / zoom lagging heavily
• Delayed response after mouse interaction
• Overall Product View usability becoming very poor

This issue did not occur in the previous environment before the upgrade.

Environment:

• Windchill 13.x
• Creo View / Creo 12

Things we have already checked:

• Graphics driver updates
• Server resource usage

However, the issue still persists.

Has anyone experienced similar Product View performance degradation after upgrading to Windchill 13 or Creo 12?

If so:

• What was the root cause?
• Were there any specific configuration changes or patches that resolved it?
• Any known compatibility issues with GPU drivers or visualization settings?

Any shared experiences or recommendations would be greatly appreciated.

Thank you.