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102901-Visitor
1-Visitor
November 28, 2018
Question

Windchill

  • November 28, 2018
  • 3 replies
  • 1883 views

I am the CAD captain for my FIRST robotics team and we have used Windchill for 2 years without problems. Now our Windchill server says it is offline and I don't know how to get it back online. This started happening in September.

3 replies

B
bkontham12-Amethyst
12-Amethyst
November 29, 2018

Do you see any errors in Windchill logs? You will find the issues related to Windchill Start in ServerManager and MethodServer log located at <Windchill_Installation_Home>\logs

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BenLoosli23-Emerald III
23-Emerald III
November 30, 2018

Are all FIRST Windchill installs on AWS remote servers?

Started in September but just asking for help?

 

Contact the PTC FIRST team administrators to see is they can help you. From my understanding the FIRST Windchill servers are administered by PTC.

 

S
ScottMorris17-Peridot
17-Peridot
July 24, 2019

The PTC FIRST Windchill server is available at https://academic.ptc.com/Windchill

The server is administered by PTC and located in their datacenter. The server does go offline periodically for maintenance and updates, but usually note more than a day or two and typically over a weekend.

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