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ptc-52217311-Visitor
1-Visitor
March 15, 2014
Question

Windchill business reporting issue

I am installing WBR 10.2 on existing 10.1 machine.

I have 2 machine,the machine where I am installaing contains only previuos 10.1 reporting folder and parts link server.

I am getting error while installing WBR 10.2,related to path .

n existing installation of Windchill Business Reporting has been detected in D:\ptc\Windchill_10.1\Reporting. A new installation of Windchill Business Reporting cannot be performed until the existing installation is uninstalled and the machine is rebooted.

Please help me.


2 replies

SG_TechSupport
SG_TechSupport10-Marble
10-Marble
March 27, 2014

Registry settings for other/old WBR installation is causing this issue. Need to move the existing reporting folder to some other location and then check for registry settings pointing to that location using free softwares like CCleaner to clean the unncecessary registry settings.

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Shiv G.
KD_0112-Amethyst
12-Amethyst
April 2, 2014

Steps to uninstall WBR are as follows:

  • Run uninst.exe to uninstall Cognos.( In windows path to uninst.exe ptc\Windchill_10.1\PSI\Reporting\uninstall )
  1. 1. Open "regedit" to open the Windows registry file session
  2. 2. Select "My Computer" as the main root folder.
  3. 3. Find "cognos" as the keyword to search any registry entry belongs to previous cognos installation.
  4. 4. When the search of "cognos" operation found the entry, remove it (delete).
  5. 5. Repeat step 3 and 4 until there is no "cognos" registry entry available on the Windows registry file.
  6. 6. Remove "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cognos 8"
  7. 7. Reboot the machine.

Best Regards,

Kaushik

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