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SM_1077330810-Marble
10-Marble
October 27, 2023
Solved

windchill commonspace folder cannot be displayed community

  • October 27, 2023
  • 2 replies
  • 2095 views

when I click on windchill commonspace after changing my network from VPN back to intranet in my office, I see an error:

 

windchill commonspace folder cannot be displayed community

SM_10773308_1-1698415936779.png

SM_10773308_2-1698415938076.png

 

 

    Best answer by SM_10773308

    it actually worked when i changed server to offline and back to online.

    2 replies

    avillanueva
    23-Emerald I
    avillanueva23-Emerald I
    23-Emerald I
    October 27, 2023

    Obviously, there is a network interruption but its possible the server connection has gone offline. I would check Server Registry and possible toggle it offline and then back online. See if that works.

    S
    SM_1077330810-MarbleAuthorAnswer
    10-Marble
    October 30, 2023

    it actually worked when i changed server to offline and back to online.

      joe_morton
      18-Opal
      joe_morton18-Opal
      18-Opal
      October 30, 2023

      Our VPN does this as well.. when you switch, your computer temporarily disconnects and reconnects. Creo will go to offline mode for any internet interruption. Once offline, you have to manually go back to online mode. It doesn't attempt to reestablish the connection on its own.

      HelesicPetr
      22-Sapphire II
      HelesicPetr22-Sapphire II
      22-Sapphire II
      October 30, 2023

      Hello @SM_10773308 

      From my experience if this error is shown and Windchill is online, the local Creo cache is definitely corrupted 

      So usually you need to delete the local creo cache and register the server again. 

       

      the OOTB place is in the user's temporary file location

      C:\Users\userName\AppData\Roaming\ptc\ProENGINEER\Wildfire\.wf

      https://www.ptc.com/en/support/article/CS208167

       

      here is an article describes issues with Local cache corruption

      https://www.ptc.com/en/support/article/CS43373

       

      PetrH 

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