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PK_107538866-Contributor
6-Contributor
November 20, 2023
Question

windchill credentials dialogue box keeps on popping

  • November 20, 2023
  • 1 reply
  • 2396 views

Hi All,

 

There is an issue with below scenario.

The user is active in windchill, and he has active license. He tries to login to Windchill with correct credentials. Even after entering the correct credentials, that credentials dialogue box keeps on popping up again and again which stops him to login to Windchill. Account wise, everything is fine.

Please suggest the resolution. 

Thanks

1 reply

avillanueva
23-Emerald I
avillanueva23-Emerald I
23-Emerald I
November 20, 2023

If possible to edit your title of your post better, it would make things clearer. Issue lies with your webserver and LDAP. Check the webserver logs. Can you describe which LDAP your are using? Is this the only user who is experiencing issues? 

P
PK_107538866-ContributorAuthor
6-Contributor
November 20, 2023

corp ldap.. two users are facing this

    avillanueva
    23-Emerald I
    avillanueva23-Emerald I
    23-Emerald I
    November 20, 2023

    Issue is likely there. Contact admins for that system. Look in HTTPServer for logs folder on the PDMlink server. I've seen it were something as simple as logs filling up on the LDAP server (AD) would cause it not to function properly. If nothing on your webserver changed, its not authenticating users and its only a matter of time before more users have an issue. They are likely cached for the moment,

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