Windchill Frozen upon File Check-in

Forum|Forum|6 years ago
May 20, 2019
2 replies
4257 views

Windchill 11.1, Creo 5.0.4.0, Windows 10.1

User is trying to check in Creo files to our Windchill server, and Windchill freezes/gets stuck/spinning wheel of death (see attached image). All other functionality works correctly. User is able to rename, set state, and check out without issue. We have 11 Windchill users and only one has this issue.

We have tried restarting Creo, rebooting the workstation, and changed the config.pro browser option from IE to Chromium. The issue persists.

Any help would be appreciated.

Document Mgmt

S

STEVEG

21-Topaz I

Have you tried having the user:

Clear the browser cache?
Delete the PTC directory on their computer and restarting Creo to create a new one? If you have them do this make sure they check if everything was uploaded? If not then export everything they need to keep first.

N

nebraska-engr

Author

1-Visitor

User was using Creo 5.0.0.0.

Even though PTC advertises that Creo 5 and Windchill 11 are compatible, you must use Creo 5.0.4.0 to use Windchill 11 (according to PTC support).

The solution requires a complete wipe/uninstall of all Creo files, and a subsequent install of Creo 5.0.4.0.