Windchill IFX download problems

Hello,

IFX catalogs and fastener data is unable to download to the local users machine from windchill.  We are running windows 10.  I am the admin and all the .dat files uploaded to Windchill are from my computer.  I have not trouble downloading if I run CREO in administrator mode.  But other users only get as far as Windchill writing the ifx_catalog folder and ifx_fastener_data folders.  The files from windchill are not able to be written to the local computer.

Any tips on how to get this to work?