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clawson1-Visitor
1-Visitor
September 14, 2015
Solved

Windchill is not sending e-mails

Hello,

The e-mail queue has 300,000 + waiting entries and windchill is not sending them out. Any ideas?

Thanks,
Craig

clawsonAnswer
1-Visitor
October 1, 2015

Chris,

The issue has been resolved. I reset the failed entries and the system started sending e-mails again. Thanks for the follow up.

Craig

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6 replies

bsindelar1-Visitor
1-Visitor
September 14, 2015

Craig,

Can you post a portion of your method server logs (and background method server logs too, if applicable), and also tell me what is the value of your wt.mail.host property?  Have e-mail ever worked from the system before?

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ChrisSpartz13-Aquamarine
13-Aquamarine
September 14, 2015

Is the email queue enabled and started? Is there any entry that is executing, or all they all waiting?

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BineshKumar12-Explorer
2-Explorer
September 15, 2015

It is worth trying the troublshooting steps mentioned in https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS49374.

Thank you

Binesh Kumar

Barry Wehmiller

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    ChrisSpartz13-Aquamarine
    13-Aquamarine
    September 28, 2015

    Craig,

    Were you able to resolve the issues with your email queue? Let us know whether you're still seeing any issues.

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      clawson1-VisitorAuthorAnswer
      1-Visitor
      October 1, 2015

      Chris,

      The issue has been resolved. I reset the failed entries and the system started sending e-mails again. Thanks for the follow up.

      Craig

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      LoriSood23-Emerald II
      23-Emerald II
      October 1, 2015

      If nothing else changed on the system then it sounds like there may have been issues with the mail server at the times the jobs failed. I've marked your answer as correct since you were able to get it resolved. Thanks for the follow-up on your end, too!

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