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R
RU_14608711-Visitor
1-Visitor
July 11, 2023
Question

Windchill license file

  • July 11, 2023
  • 2 replies
  • 1559 views

Hi Please send updated file (for customer MEBOR d.o.o.) with Windchill licences + TXT file. Kind regards. Mojca

2 replies

V
Velkumar19-Tanzanite
19-Tanzanite
July 11, 2023

Hi @RU_1460871 

 

Please create PTC support ticket for license related queries

 

/VR

    R
    RU_14608711-VisitorAuthor
    1-Visitor
    July 11, 2023

    Thanks for your reply.

    I was trying to open a call for this issue at PTC e-support , but for Windchill products lately I get this message:

    And we can't reach them.

    Do I need to choose different Windchill product?

     

    Kind regards,

     

    Mojca

     

     

    V
    Velkumar19-Tanzanite
    19-Tanzanite
    July 11, 2023

    Hi @RU_1460871 

     

    I really don't have any idea about this. And PLEASE DO NOT POST YOUR SCN NUMBER in public. Some might misuse it 

     

    /VR

    jbailey
    jbailey18-Opal
    18-Opal
    July 11, 2023

    Windchill Licenses can be retrieved a couple of ways... and licensing is all self-service for WC customers. In each of the below scenarios, you must have an active PTC contract with a CN, SCN & SON.... and have the credentials of a user who has license management capabilities on ptc.com, AND access to the function (either site admin in the GUI, or Server access to the WC shell).  Hope this helps

     

    Someone at the company with credentials tied to the SCN will need to be logged into the PTC.com account and go to:

    https://www.ptc.com/support/license-management

     

    Additionally, on the Windchill side, after server startup (during the license grace period) a site admin goes to Site > Utilities > License Management (under System Administration) and enter the PTC.com credentials

    jbailey_0-1689119185376.png

     

    Finally, you can use Windchill shell - windchill wt.licenseusage.WindchillLicenseUtility

    https://support.ptc.com/help/wnc/r12.1.1.0/en/index.html#page/Windchill_Help_Center/license/WcLicense_RetrievingLicOnlineWcShell_2.html

     

     

     

     

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