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K
KS_138839626-Contributor
6-Contributor
October 28, 2025
Solved

Windchill Not Detecting Protected Excel Files During Publishing

  • October 28, 2025
  • 1 reply
  • 348 views

Hi, 

I am in a same situation as this topic: https://community.ptc.com/t5/Windchill/How-to-Deal-with-Password-Protected-Excel-Documents-During/m-p/966639#M81742  where Windchill is not detecting password protected  and macro enabled office files where Windchill takes load and delay the process and then Publisher Failed the files. I saw you posted the Solution. Can you please give some more detail and how you implemented this solution.

  • Did you configure some setting in Visualization Configuration Administration or WVS scheduler administration?
  • Did you run some customer script to do this job.

My aim is Windchill detect those file and through some kind of error so User know that the file is not appropriate etc.

Regards

Khalid Shamim

Windchill 13.0.2 User.

Best answer by ScottMorris

I do not have access to the system I configured document publishing timeouts for any more, but there is information in the WCHC topic named "Configuring Time-Outs for the Worker Helper"

The timeout will cancel the publish job instead of letting it work on it indefinitely which will prevent any publish jobs in the queue from processing

1 reply

S
17-Peridot
ScottMorris17-PeridotAnswer
17-Peridot
October 29, 2025

I do not have access to the system I configured document publishing timeouts for any more, but there is information in the WCHC topic named "Configuring Time-Outs for the Worker Helper"

The timeout will cancel the publish job instead of letting it work on it indefinitely which will prevent any publish jobs in the queue from processing

K
KS_138839626-ContributorAuthor
6-Contributor
November 3, 2025

Hi ScottMorris, 

Thanks for the Reply. the time out function helps to stop publish. I reduced the time out to minimum. 

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