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Ronerick7-Bedrock
7-Bedrock
March 12, 2025
Solved

Windchill unable to load page after logging in

After successfully installing Windchill using PSI I entered my credentials when prompted after that Windchill says the service is unavailable in Windchill page

avillanueva
avillanuevaAnswer
23-Emerald II
March 12, 2025

Looks like your webserver is running and authenticating but Windchill is not. Can you verify that the Methodservers are up and it reported "ready" in the logs? That is the message you get when its not running. Note that if you did not provide a license file, system will auto-shutdown after 6 hours after start.

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6 replies

Catalina
CatalinaCommunity Manager
Community Moderator
March 12, 2025

Hi @Ronerick 

 

Thank you for your question! 

 

I’d like to recommend to bring more details and context to your initial inquiry. 

Please add screenshot(s) to better understand what you are trying to do in your process. 

 

Please refer to this guideline to make your questions more likely to receive a quick and useful answer. 

This will increase your chances to receive meaningful help from other Community members. 

 

Thank you for your participation and please let me know if you need further assistance! 

 

Best regards,

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Catalina | PTC Community Moderator
Ronerick7-BedrockAuthor
7-Bedrock
March 13, 2025

Hello and thank you for the reply, I am new to this and I can send you some log files but I don't know which ones would be helpful in troubleshooting this. if I only enter http://windchillsvr.com:8001 in the browser it says "It works" not sure if that means the http server is up or just apache

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avillanueva
avillanueva23-Emerald IIAnswer
23-Emerald II
March 12, 2025

Looks like your webserver is running and authenticating but Windchill is not. Can you verify that the Methodservers are up and it reported "ready" in the logs? That is the message you get when its not running. Note that if you did not provide a license file, system will auto-shutdown after 6 hours after start.

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    Ronerick7-BedrockAuthor
    7-Bedrock
    March 13, 2025

    Hello and thank you for the reply, I am new to this and I can send you some log files but I don't know which ones would be helpful in troubleshooting this. if I only enter http://windchillsvr.com:8001 in the browser it says "It works" not sure if that means the http server is up or just apache.

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    avillanueva
    avillanueva23-Emerald II
    23-Emerald II
    March 13, 2025

    No need for duplicate message. We seem them all online.  Yes, you are seeing just Apache page when you hit that URL. If you append "/Windchill" to your URL, that should be the starting point for Windchill. On that host, you should see a number of Java processes running and logs in the logs folder under the installation location. Help us understand something. Did you just install this? Are you the administrator? do you have access to the server where its running? There should be a folder parallel to where the Apache webserver is that says Windchill. The logs folder is there. Look at the latest ServerManager and MethodServer log files for information. If it failed to startup, it might show a reason why it shut down. 

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