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nikhil_diwalkar6-Contributor
6-Contributor
September 17, 2026
Solved

Windchill Upgrade to 13.1 version

  • September 17, 2026
  • 4 replies
  • 16 views

We are working on upgrading Windchill 13.0 to Windchill 13.1 version. Source Windchill is having WindchillDS. So, as part of upgrade we are trying to install WindchillDS on target server, then complete upgrade and then migrate users to Active Directory & decouple WindchillDS (referring PTC article # Article - CS337554 - [Knowledge Hub] WindchillDS Removal & Migration to other Directory Servers)

 

I believe WindchillDS is require as temporary step for upgrade activity.

 

But WindchillDS installation is failing on new target server (RHEL 9.8) with below error. Has anyone faced similar issue? How to resolve this?

 

DEBUG  2026-09-16 13:36:10 - There were no deferrals in the last pass.
DEBUG  2026-09-16 13:36:10 - java.lang.NullPointerException
DEBUG  2026-09-16 13:36:10 - at com.ibm.wizard.platform.linux.utils.UnixShellInterface.shutDown(UnixShellInterface.java:45)
DEBUG  2026-09-16 13:36:10 - at com.ibm.wizard.platform.linux.LinuxSystemUtilServiceImpl.cleanup(LinuxSystemUtilServiceImpl.java:226)
DEBUG  2026-09-16 13:36:10 - at com.installshield.wizard.service.LocalImplementorProxy.close(LocalImplementorProxy.java:33)
DEBUG  2026-09-16 13:36:10 - at com.installshield.wizard.service.ServiceFactory.shutdownService(ServiceFactory.java:28)
DEBUG  2026-09-16 13:36:10 - at com.installshield.wizard.service.LocalWizardServices.shutdown(LocalWizardServices.java:95)
DEBUG  2026-09-16 13:36:10 - at com.installshield.wizard.service.ServiceManagerImpl.shutdownServices(ServiceManagerImpl.java:53)
DEBUG  2026-09-16 13:36:10 - at com.zerog.ia.installer.util.service.ServiceManagerWrapper.shutdownServices(Unknown Source)
DEBUG  2026-09-16 13:36:10 - at com.zerog.ia.installer.util.service.ServiceManagerFacade.shutdownServices(Unknown Source)
DEBUG  2026-09-16 13:36:10 - at com.zerog.ia.installer.LifeCycleManager.ci(Unknown Source)
DEBUG  2026-09-16 13:36:10 - at com.zerog.ia.installer.LifeCycleManager.cm(Unknown Source)
DEBUG  2026-09-16 13:36:10 - at com.zerog.ia.installer.LifeCycleManager.b7(Unknown Source)
DEBUG  2026-09-16 13:36:10 - at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
DEBUG  2026-09-16 13:36:10 - at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
DEBUG  2026-09-16 13:36:10 - at com.zerog.ia.installer.Main.main(Unknown Source)
DEBUG  2026-09-16 13:36:10 - at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
DEBUG  2026-09-16 13:36:10 - at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
DEBUG  2026-09-16 13:36:10 - at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
DEBUG  2026-09-16 13:36:10 - at java.lang.reflect.Method.invoke(Method.java:498)
DEBUG  2026-09-16 13:36:10 - at com.zerog.lax.LAX.launch(Unknown Source)
DEBUG  2026-09-16 13:36:10 - at com.zerog.lax.LAX.main(Unknown Source)
 

    Best answer by nikhil_diwalkar

    Hi Bryan,

    I am able to install WindchillDS now. It was failing due to noexec permission to /tmp folder. Followed steps mentioned in article CS178146.

    Thanks,

    Nikhil

    4 replies

    BryanK17-Peridot
    17-Peridot
    September 18, 2026

    Normally when you have LAX errors you are pointing to the wrong version of Java or you dont have the correct version of java. Windchill DS does not need to be used you could use OPENDJ that support version 21 of java 
    https://github.com/OpenIdentityPlatform/OpenDJ/releases/tag/5.1.2

    nikhil_diwalkar6-ContributorAuthorAnswer
    6-Contributor
    September 18, 2026

    Hi Bryan,

    I am able to install WindchillDS now. It was failing due to noexec permission to /tmp folder. Followed steps mentioned in article CS178146.

    Thanks,

    Nikhil

    shussaini16-Pearl
    16-Pearl
    September 18, 2026

    PTC doesnt provided WindchillDS anymore. So you should first migrate your existing WindchillDS to any other v3 compliant LDAP or as Brian mentioned you could migrate to OpenDJ on which the WindchillDS used to be packaged and shipped by PTC. Once the LDAP migration & testing is done you can then start with the upgrade process.

    hope this helps

    regards
    ~Syed

    nikhil_diwalkar6-ContributorAuthor
    6-Contributor
    September 18, 2026

    Hi Syed,

    I am able to install WindchillDS now. It was failing due to noexec permission to /tmp folder. Followed steps mentioned in article CS178146.

    Thanks,

    Nikhil

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