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A
Aden5-Regular Member
5-Regular Member
January 26, 2023
Solved

Windchill Visualization is Unstable

  • January 26, 2023
  • 2 replies
  • 1494 views

WT Part has 3D CAD normally.

But sometimes Detail and Structure Tab's visualization doesn't work properly.

There is a continuous loading phenomenon.

 

1`. Detail Tab's Visualization

HJ_8731721_0-1674721434707.png

2. Structure Tab's Visualization

HJ_8731721_1-1674721493556.png

 

Someone see this phenomenon Or how to fix this?

 

 

 

Best answer by VishwasAnantwar

HI,

 

If this is a recently seen issue it could be related to https://www.ptc.com/en/support/article/CS000384616

 

If the above is not the issue you may need to investigate per https://www.ptc.com/en/support/article/cs265116 

 

Vishwas

2 replies

P
Pascal_Brunet14-Alexandrite
14-Alexandrite
January 26, 2023

Hello @Aden ,

 

I found following documentation about Visualization tab: 

https://support.ptc.com/help/wnc/r12.1.1.0/en/index.html#page/Windchill_Help_Center/prodstructure/PMVisualizationTab.html

https://www.ptc.com/en/support/article/CS248643 

 

Do you use Edge browser ? latest version ?

Is your Part a big assembly with lots of components ? do you have 3D representation of each component ? 

Do you have same behaviour with CAD Document linked to your Part ?

 

BR,

Pascal

 

A
Aden5-Regular MemberAuthor
5-Regular Member
January 27, 2023

Hello, Pascal 

 

it doesn't work the structure tab's refresh button.

And we use Windchill 12.1.0.0+ and Chrome(latest version), Edge. 

After more research, I think the problem occurs in the latest versions of Chrome and Edge.

 

Is your Part a big assembly with lots of components ?  A: No. when i see the only part, it doesn't works.

do you have 3D representation of each component ?  A: Yes, I have.

Do you have same behaviour with CAD Document linked to your Part ? A: Yes, the parts are linked normally

 

Thank u for replying my question, Pascal

 

HJ

 

V
VishwasAnantwar15-MoonstoneAnswer
15-Moonstone
January 26, 2023

HI,

 

If this is a recently seen issue it could be related to https://www.ptc.com/en/support/article/CS000384616

 

If the above is not the issue you may need to investigate per https://www.ptc.com/en/support/article/cs265116 

 

Vishwas

    A
    Aden5-Regular MemberAuthor
    5-Regular Member
    January 27, 2023

    Hello Vishwas

     

    I saw your answer and I think browser's  latest version makes problems. 

     

    So, I will downgrade my browser or using other browser.

     

    Thank u for replying my question, Vishwas

     

    HJ

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