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BrianToussaint19-Tanzanite
19-Tanzanite
August 17, 2017
Solved

Windchill will not start after going back on virtual

  • August 17, 2017
  • 2 replies
  • 1973 views

I'm in the process of testing an upgrade to Windchill 11.  In my test environment that is hosting the test Windchill 10.2 environment, I went backwards to a point in time on my virtual servers that I needed to do something from again.  However, Windchill will not start up now.  I get the following error in my logs.  Any ideas as to how to fix?  I've gone backwards before and have never had an issue.

 

(wt.services.servicesResource/21) wt.services.ManagerException: Unable to start manager: "wt.audit.AuditService" with implementation class: "wt.audit.StandardAuditService"
Nested exception is: wt.services.ManagerException: Could not initialize Auditing service.
Nested exception is: wt.util.WTException: (wt.federation.PrincipalManager.PrincipalManagerResource/CONFIG_ERROR_INCORRECT_NAMING_PROVIDER) com.infoengine.util.IEException: Info*Engine configuration error -  The default Directory Service Provider URL and/or Service Search Base could not be retrieved from Info*Engine properties. Contact your system administrator.

Best answer by BrianToussaint

It ended up that my LDAP and filevault information got all messed up even though I have not done a rehost in a long time.  I was able to find a good export of my LDAP on the server and was able to import it and that fixed it.

2 replies

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BineshKumar12-Explorer
2-Explorer
August 18, 2017

If you haven't already checked, look for ldap URL in ie.properties . Did the IP address or hostname change ?

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BrianToussaint19-TanzaniteAuthorAnswer
19-Tanzanite
August 22, 2017

It ended up that my LDAP and filevault information got all messed up even though I have not done a rehost in a long time.  I was able to find a good export of my LDAP on the server and was able to import it and that fixed it.

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