Hi All,

Upon running WINDU i got a potential problem as "SeriesSortIdDiagnosticTask"

I had followed the steps in the case

CS52067

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS52067&source=Bloop

When Windchill server is fully up we execute the below command in Windchill Shell and ensure correct number of sort ids are repopulated. We use Windchill Site Administrator credentials when prompted to complete the execution of command.

windchill wt.series.SeriesSortValuePopulater

But thereafter there is no result. I had entered the command in Windchill and thereafter nothing got processed or executed. Within windchill shell it shows nothing (like the cursor goes to the next line but nothing is getting processed) and also there is no change in the method server log/background method server logs. So can anyone please let me know like what might have happened and why isn`t it executing anything ?

Thanks in advance.

Best Regards,

Aditya Achanta