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yikezawa8-Gravel
8-Gravel
April 6, 2022
Question

Can't open pdf file that is stored in PDMLink

  • April 6, 2022
  • 1 reply
  • 7390 views

When clicking pdf file icon that is stored in PDMLink, error message like Unexpected server response appears and the pdf file is not shown on browser. Would you please let me know what is that cause and how to resolve it? I posted a question about that to PTC support but I received the answer that it is nothing to do with PDMLink function, and it is most likely to do that it is affected by user's PC setting and eventually I was not able to resolve it.
I would appreciate your help

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1 reply

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17-Peridot
ScottMorris17-Peridot
17-Peridot
April 6, 2022

Does this happen for all PDF files or just this one?

Does it happen for all users, or just this one?

What is the status of the file vault?

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yikezawa8-GravelAuthor
8-Gravel
April 7, 2022

ScottMorris, Thank you for your response😊!

 

> Does this happen for all PDF files or just this one?
This happens for all pdf file.

 

>Does it happen for all users, or just this one?
I confirmed that this happened for only two users.
User1: if using Edge browser, this error occurs but in the case of using Chrome browse, this error doesn't happen.
User2: is opposite with above, Chrome is no problem, Edge is NG.


>What is the status of the file vault?
I'm not sure about concept of file vault and how to confirm it, so I can't answer the status of the file.

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23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
April 11, 2022

Edge and Chrome both use the same engine (Chromium).  Do either of these users by chance have the Adobe Acrobat Plugin installed in the browser?  We've had similar issues in the past with that plugin and disabling it eliminated the issue.

TomU_0-1649683454616.png

 

 

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