In New Change Notice window Template drop down values should be sorted in alphabetical order

Hi Praful, this is working to specification according to https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS228145.

Moreover, as we found before:-

ChangeManagementTemplateHelper – Line 126-128:

OrderBy localOrderBy = new OrderBy(SQLFunction.newSQLFunction("UPPER", localClassAttribute), false);

QueryResult localQueryResult = EnterpriseHelper.service.getTemplates((WTContainer)paramWTContainerRef.getObject(), localQuerySpec, new OrderBy[] { localOrderBy }, true, true, true, false, true, paramAdminDomainRef);

where EnterpriseHelper.service.getTemplates is unsupported API.

Thanks Kevin for your reply. Since we know it is an unsupported API and we cannot customize, that is why we have submitted an idea to PTC. Hopefully they will accommodate it in future releases.