Rich text in ESI to SAP

Hi,

ESI Tibco will not translate any thing. if windchill response file sending html tags, you can pass to SAP as is..

regards

GAIN Sreeni

@gscorpil-2,

I know this is an old post, but https://www.ptc.com/en/support/article/CS312182 addresses this topic partially.

Per the SPR, I am told that R&D does not suggest that the extra HTML characters are removed as the downstream system(s) that would receive this information could potentially consume this formatted data.

There are two ways this can be solved:

1. Add some code in an Expression Robot in the workflow template right before the Change Notice hits the Set State Released robot.  The code is pasted below, but the idea is that it copies the plain text version of the rich text description into the original "description" attribute, which is likely not being used in your create/edit/view layouts anymore.  However, at least the plain text description will be stored in the database and shown in the OOTB "description" tag in the ESI output file.  (This is the method I chose.)
2. Extend ESIECNHeaderRenderer and override adjustElement().  The same java code will be needed: cn.getLongDescription().getPlainText().  In this case you don't need to rely on the code running in the workflow and making a copy of the description (in plain text) in the database.  However, it is a customization and needs to be addressed as such.  (I don't have details since I didn't choose this.)

Here is the code for copying the rich text description into the plain text attribute.  As mentioned, this can be dropped into an Execute Expression robot right before the Set State Released node in the Change Notice workflow.  (println statements are just for debugging - you can remove them)

if (primaryBusinessObject instanceof wt.change2.WTChangeOrder2) {
 wt.change2.WTChangeOrder2 cn = (wt.change2.WTChangeOrder2)primaryBusinessObject;
 
 String plainTextDescription = cn.getLongDescription().getPlainText();
 System.out.println("The long decription formatted to plain text is: " + plainTextDescription);
 com.ptc.core.lwc.server.PersistableAdapter obj = new com.ptc.core.lwc.server.PersistableAdapter(cn, null, null, null);
 obj.load("description");
 
 if (plainTextDescription != null) {
 obj.set("description", plainTextDescription);
 obj.apply();
 System.out.println("applied");
 wt.fc.PersistenceHelper.manager.modify(cn);
 System.out.println("saved (modified)");
 } else {
 System.out.println("plainTextDescription was null");
 }
}