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rleir17-Peridot
17-Peridot
April 5, 2024
Question

Security Labels and Desktop Tools Integration

  • April 5, 2024
  • 2 replies
  • 1141 views

Team

According to this Help page below, SL is compatible with DTI.          Too many acronyms!

  • SL = Security Labels
  • DTI = Desktop Tools Integration

https://support.ptc.com/help/windchill/r12.1.2.0/en/index.html#page/Windchill_Help_Center/securitylabel/SecurityLabelDTI.html

 

I have SL configured to pop up a Download Confirmation message window and wait for acknowledgement. However this just works for normal file downloads.  When I set the preference so I am using DTI, there is a blank popup which disappears immediately. 

 

Thanks

    2 replies

    HelesicPetr
    22-Sapphire II
    HelesicPetr22-Sapphire II
    22-Sapphire II
    April 8, 2024

    Hi @rleir 

    If you say I have SL configured to popup...  Does it mean a OOTB configuration or customization?

    PetrH

    R
    rleir17-PeridotAuthor
    17-Peridot
    April 8, 2024

    Petr

    It is an OOTB Security Labels config, without the Agreements options.  But any work with Security Labels feels like customization because when you make a mistake Windchill fails to start and you are digging through log files.  I hear that you can get a crash when the acknowledgement window pops up due to an config error. That's just hearsay, apologies.

    So you're right, this question technically should not be in the Customization forum!

    Maybe I should set the logging level to Info or Debug.  But would I set that system-wide? I want to see what goes wrong when you download via DTI.

    Or maybe I should dig in and check if  DTI was  installed correctly.

    cheers

      R
      rleir17-PeridotAuthor
      17-Peridot
      April 11, 2024

      Specifically, the problem is that when using DTI, there is a blank download ack popup which disappears immediately. 

      When not using DTI, just the simple download preference, the download ack popup works correctly.

      @HelesicPetr 

      HelesicPetr
      22-Sapphire II
      HelesicPetr22-Sapphire II
      22-Sapphire II
      April 11, 2024

      Hi @rleir 

      The point is that the DTI file is downloaded directly that is used by DTI. 

      I guess that there is a some condition that standard download mechanism is bypassed and it works as you've described.

      PetrH

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