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spitchan13-Aquamarine
13-Aquamarine
May 16, 2017
Solved

[context: An unexpected server error occurred: com/ptc/resource/ResourceManager]

While Installing PTC Navigate Framework Extension, I am getting this error.

2017-05-16 14:58:27.778+0530 [L: ERROR] [O: E.c.t.t.ThingPackage] [I: ] [U: SuperUser] [S: ] [T: http-nio-8085-exec-5] [message: com/ptc/resource/ResourceManager]

2017-05-16 14:58:27.788+0530 [L: ERROR] [O: E.c.t.w.ExtensionPackageUploader] [I: ] [U: Administrator] [S: ] [T: http-nio-8085-exec-5] [context: An unexpected server error occurred: com/ptc/resource/ResourceManager][message: com/ptc/resource/ResourceManager]

any help?

posipovaAnswer
20-Turquoise
May 16, 2017

The best way to start troubleshooting this sort of installation errors is by checking the compatibility matrix.

Could you please provide your versions of java, tomcat, Thingworx platforn, Thingworx utilities, Navigate? ALso ensure it's matching the Windchill matrix.

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posipova20-TurquoiseAnswer
20-Turquoise
May 16, 2017

The best way to start troubleshooting this sort of installation errors is by checking the compatibility matrix.

Could you please provide your versions of java, tomcat, Thingworx platforn, Thingworx utilities, Navigate? ALso ensure it's matching the Windchill matrix.

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