Delete user in ThingWorx Navigate Composer - Group

Forum|Forum|3 years ago
December 14, 2022
2 replies
2818 views

Good day,

one of my tasks as ThingWorx-Admin is to move user from "available member" to "member" in an user group.

Important: The username needs to have only lowercase letters to fit to the corresponding AD-group.

As soon as a user logs-in with uppercase letters or misspelles the username, a new "available user" is generated. It's getting messy already, so I would like to delete all these accounts. Is that possible?

Kind regards

Martin

Best Practices

Best answer by MH_10463676

I found a way to delete the users. Thanks! Click on username -> Edit -> Delete. As simple as that.

Regards

S

schauvelin

15-Moonstone

Hello,

What kind of authentication mechanism are you using for Navigate ? Fixed Auth ? Windchill Auth ? SSO Auth?

For information TWX login is case sensitive : https://www.ptc.com/en/support/article/CS244222

For TWX 'John' (Upper case J) user is different from 'john' (Lower case j) user.

If you remove user with "wrong case sensitivity" but afterwards end user will re-authenticate again with same name it will be the same issue. Need to educate end user on this topic.

You need to check which ones are belonging to some TWX groups. To avoid removing the wrong users.

I would recommend to open a case a Tech Support to continue on this topic.

Kind regards.

S

slangley