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MK_97066961-Visitor
1-Visitor
November 9, 2020
Question

Error while installing ThingWorxFoundationH2Trial-9.0.0-x64.exe in windows

  • November 9, 2020
  • 2 replies
  • 4014 views

I tired installing the exe but it is throwing the following error :

 

ThingWorx Foundation Trial for H2 Installation in Progress...
Executing C:\opscode\chef\bin\chef-client
Error running C:\opscode\chef\bin\chef-client -z --config "D:/ThingWorx/Thingworxinstall\installer\foundation\knife.rb" -j "D:/ThingWorx/Thingworxinstall\installer\foundation.json" -L "D:/ThingWorx/Thingworxinstall\installer\logs\foundation-20201109174515.log": Program ended with an error exit code
[17:45:35] ThingWorx Foundation Trial for H2: rc=1
[17:45:35] foundation Installation Failed
[17:45:35] Step install via chef script failed :: 1
[17:45:35] Abort Foundation component
[17:45:36] - CCIF Services functions: stop ThingWorx-Foundation

    2 replies

    S
    slangleyCommunity Manager
    Community Manager
    November 9, 2020

    Hi @MK_9706696.

     

    Are you running the installer as Administrator?

    What version of Java is installed?

     

    Regards.

     

    --Sharon

    M
    MK_97066961-VisitorAuthor
    1-Visitor
    November 10, 2020

    Yes I am running it as administrator.

    Java version I am using is 1.8.0_271.

    S
    slangleyCommunity Manager
    Community Manager
    November 11, 2020

    Hi @MK_9706696.

     

    I took another look at the log.  It looks like you have multiple versions of java installed:

     

    [18:06:34] - Valid Java executable path: C:/Program Files/Java/jdk1.8.0_271/jre/bin/java.exe...

    [18:06:34] - HOST_JAVA_HOME path: C:\PROGRA~1\Java\JDK18~1.0_2\jre...
     

    You may need to remove the older versions or update the JAVA_HOME environment variable to indicate the path for the 1.8.0_271 version.  Also, if the Chef client is still installed, you may need to uninstall it before re-running the installer.

     

    Regards.

     

    --Sharon

    A
    Arshad17-Peridot
    17-Peridot
    November 11, 2020

    Also, provide these details :

    • Is this a fresh Installation on a new Instance or a reinstall of ThingWorx after uninstalling previous one.
    • Operating System and version
    • Database version

     

    -Arshad

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