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SandeepRatnani1-Visitor
1-Visitor
December 13, 2017
Question

Getting Error while Thingworx-Navigate1.5 Installation

  • December 13, 2017
  • 4 replies
  • 4957 views

Hi ,

I am using below components after referring Navigate Support Matrix document:

Thingworx 8.0.1 H2,

Thingworx Utilities 8.0.1, Windchill Extension 1.7, Navigate Framework 1.4.1

Windchill 11.0 M030

Note: I have successfully installed patch WCTWXExtension in windchill, I have imported every component and extension without any error as mentioned in guide "Thinworx Navigate Installation and Configuration guide".

 

I am getting error when I am trying to test the connection by running Validate Connection service in ptc-windchill-integration-connector. ​I am getting status as Failed ​and I am getting some error in application log. I have attached log file.

Can anyone guide/help me with this?

 

4 replies

P
posipova20-Turquoise
20-Turquoise
December 13, 2017

In the title you mention Navigate 1.5 but later on, Navigate 1.4.1 -- which one is it?

Note that 1.4 would not be supported with ThingWorx 8 and Windchill extension 1.7 https://support.ptc.com/WCMS/files/173209/en/Navigate_Support_Matrix.pdf

S
SandeepRatnani1-VisitorAuthor
1-Visitor
December 14, 2017

Navigate Framework used is 1.4 and Navigate view is 1.5.2.

Navigate Framework 1.4 is supported by Thingworx 8.0.1 H2 as per matrix.

S
SureshAdapa1-Visitor
1-Visitor
April 5, 2018

Unable to install Navigate 1.4.0 with Thingworx

B
barko16-Pearl
16-Pearl
April 5, 2018

The most helpful log for the failed Validate Connection test is the IntegrationRuntime log, which is usually stored in the same folder that the IntegrationRuntime jar was run from.

B
barko16-Pearl
16-Pearl
April 5, 2018

Navigate 1.5.2 requires a complicated configuration of SSO in PingFederate. Navigate 1.6.0 and later include authentication options that are easier to configure, as well as the PingFederate option. If this is your first install of Navigate, I recommend using Navigate 1.6.0 if you can.

H
hselarka14-Alexandrite
14-Alexandrite
April 5, 2018

Hi @SandeepRatnani,

 

Which use case you are using for Navigate 1.5.x? Are you using PingFederate or Fixed authentication?

Also are you able to run the Integration Runtime successfully? If so, please share the IR logs.

 

BR,

Harsh Selarka

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