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5-Regular Member
November 24, 2017
Solved

Not able to view navigate app tiles in LandingPageAccessAppMashup

  • November 24, 2017
  • 1 reply
  • 4783 views

I am using Thingworx 8.1.1 war file and acquired licenses for navigate and Twx (attached image of the licenses acquired in Licenses.jpeg).

I have two apps imported in Twx and which are viewable in Twx 8.0.1, but in Twx 8.1.1 on LandingPageAccessAppMashup I am not able to see any app tiles. I have added 'Administrator' to two navigate user groups available but still I am not able to view those apps.

 

In help document I found some information written regarding licensing as,

     "ThingWorx 8.1 and later requires that a instance-specific license activation ID is added to the platform-settings.json file that is located in the ThingworxPlatform folder. Multiple IDs must be separated by a comma. Activation IDs are provided in the entitlement letter or via the Manage Licenses section of the PTC Support Portal"

 

I have attached licenses I am able to see in Licensing Sub-system in attached image 'LicensingSubSystem.jpg'.

Anyone has any idea about what value we need to mention in platform-settings.json file? or how can we view those apps?

 

 

Thanks in advance,

Imran

 

Best answer by bibekb

Imran,

Have you verified that the version of Navigate is compatible with TWX 8.0.1? This would likely need deeper investigation so logging a TS case would be prudent.

~Bibek

1 reply

bibekb12-AmethystAnswer
12-Amethyst
December 20, 2017

Imran,

Have you verified that the version of Navigate is compatible with TWX 8.0.1? This would likely need deeper investigation so logging a TS case would be prudent.

~Bibek

imshaikh5-Regular MemberAuthor
5-Regular Member
December 21, 2017

Hi Bibek,

Thanks for the suggestion.

I checked my Twx version and license file, and they were having different versions.

The issue is resolved now; thanks.

Regards,

Imran

12-Amethyst
December 21, 2017

Thats great! Thank you Imran for confirming!