Previously created license for organization

Forum|Forum|5 years ago
October 15, 2020
1 reply
2944 views

I'd like to know this myself, i'm unable to reallocate the number of licenses for Navigate because our IT admin created several license files using all licenses available for Thingworx for our dev and test servers instead of just allocating a couple for the test team.

Troubleshooting

T

ThomasB

Author

1-Visitor

The reason is that I have been unsuccessful in reallocating the number of licenses, specifically Thingworx 8.1 is showing we have 601 Navigate view licenses and 601 have been allocated. When I change the allocation to 301 and create a new license file for our Development server and then go back to show allocation it still shows 601 licenses have been allocated. I assume that is because the 601 licenses were allocated to other server licenses. According to PTC sales the Navigate view license can be used on either Thingworx or Windchill, and I need to move some from the Thingworx server license to the Windchill server license but i'm not having any luck doing so.