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SaranKarthick1-Visitor
1-Visitor
November 8, 2018
Question

ptc-windchill-integration-connector error "Your route exchange has failed" "HTTP operation failed"

  • November 8, 2018
  • 2 replies
  • 10870 views

Hi Developers,

 

I'm working on PTC Navigate 1.5.0 and Thingworx 8.0.1

 

I'm having issues similar to this article. The rest.properties file also seem to be proper as mentioned in the article. The configurations on the "ptc-windchill-integration-connector"are as shown in the image

 

I have observed the following in my composer: 

  1. "ValidateConnection" service is giving "Success:200-OK"
  2. "GetEndpointList" service is giving the below error

 

Unable to Invoke Service GetEndpointList on ptc-windchill-integration-connector : Your route exchange has failed. HTTP operation failed calling [http://<IP>/Windchill/servlet/rest/swagger.json] with status [404 - 404]

 

    3. When i tried loading the below URL i got HTTP Error 404 page not found.

http://<IP>/Windchill/servlet/rest/swagger.json

 

I have tried reinstalling the patch twice and it was not helping. I can't find any root cause for this issue. Is this related to windchill installation or Thingworx side problem? Please help me out.

 

Thanks and Regards,

Saran

2 replies

H
hselarka14-Alexandrite
14-Alexandrite
November 8, 2018

HI @SaranKarthick,

 

It seems like you are using Fixed Authentication with Navigate 1.5, you should be using PingFederate authentication method.

However this issue might not be related to authentication method.

Is it possible for you to share the MethodServer and THingWorx Navigate logs, Along with this, please send the rest.properties file to verify.

 

BR,

Harsh Selarka

S
SaranKarthick1-VisitorAuthor
1-Visitor
November 9, 2018

Hi @hselarka,

 

Thanks for your response. We're configuring the entities without SSO and so went with Fixed authentication. 

 

I have attached the logs and the rest.properties files. 

 

Regards

Saran

H
hselarka14-Alexandrite
14-Alexandrite
December 6, 2018

Hi @SaranKarthick,

 

The error message in your logs is 

 

2018-11-09 11:23:49.676+0100 [L: ERROR] [O: c.t.w.BaseService] [I: ] [U: Administrator] [S: ] [T: http-nio-8443-exec-10] [context: com.thingworx.webservices.context.HttpExecutionContext@2a31434e][message: Unable to Invoke Service GetCommonAvailableAttributes on AttributeSelectorThing : Your route exchange has failed.  HTTP operation failed calling [http://xxx.xxx.xxx.xxx/Windchill/servlet/odata/tableview/nav.list.all/attributes] with status [400 - 400]]

 

However the error message in article is for [404-404].

What is the error message in IntegrationRuntime logs? Also is there any specific reason you are not using PingFederate Authentication?

 

BR,

Harsh Selarka

M
mgoel5-Regular Member
5-Regular Member
December 17, 2018

hi @SaranKarthick

 

Hope you are doing good. Could you please confirm if the issue has been resolved.

 

If yes, please mark the answer as accept as solution for the future reference. Thank you in advance.

Regards-Mohit Goel

S
SaranKarthick1-VisitorAuthor
1-Visitor
December 18, 2018

Hi @mgoel @hselarka,

 

Apologies for the late response. We are having some trouble with the server in which Navigate is installed. Once its sorted i'll get the integration run time logs. As for SSO configuration we decided to skip this for the initial phase of the project.

 

Regards,

Saran

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