15-Moonstone

Solved

Thingworx username case sensitive issue

Forum|Forum|3 years ago
June 29, 2022
1 reply
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We have Thingworx Navigate platform where we have deployed 5 apps. We are using Windchill authentication for logging into Thingworx platform. There are two apps which requires manual access and rest of the apps are available for all the users.

We are facing issue when user tries to login with different combinations of uppercase and lower case letters which in turns create 5 different username in Thingworx platform.

Windchill does not have this issue.

What are the ways we can prevent these situation.

Best answer by schauvelin

Hi,

This is work to spec for TWX : https://www.ptc.com/en/support/article/cs259466

As far a I know you can't change the behavior except by using SSO authentication.

Kind regards.

Answer

15-Moonstone

Hi,

This is work to spec for TWX : https://www.ptc.com/en/support/article/cs259466

As far a I know you can't change the behavior except by using SSO authentication.

Kind regards.

Author

15-Moonstone

Is there any workaround suggested to clean up this mess? We will end up with multiple versions of same user. This may be a licensing issue as well.

Preeti

15-Moonstone

Hello,

As far as I know there is no workaround about that.

It's planned for future version but no release announced yet. ref TW-84237.

Kind regards.