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J
JimC1-Visitor
1-Visitor
February 26, 2019
Question

Animation License Issue

  • February 26, 2019
  • 1 reply
  • 2791 views

Our office recently upgraded our License to the PROE_DesignAdvP license which should include Animation.  However, when we click the Animation Icon we receive the following error message.  

 

Application ANIMATION is not available or supported on this platform.

 

Any ideas on why this is?

Thanks

 

1 reply

M
MartinHanak24-Ruby III
24-Ruby III
February 28, 2019

Hi,

please tell us:

  • what operating system is installed on your PC
  • what Creo version is installed on your PC

Notes:

  • some Creo functionality is not available if you use default installation procedure
  • you can also forward this question to PTC Support

 

J
JimC1-VisitorAuthor
1-Visitor
February 28, 2019

64-Bit Operating System, x64-based processor

Creo-4.0-M030

 

I'll look into if we used the default installation procedure.

 

Thanks

Jim

 

M
MartinHanak24-Ruby III
24-Ruby III
February 28, 2019

Hi,

I checked installation procedure - I think Animate is installed by default.

Please double check your licence file (I guess it must contains module 137).

Sometime the license is split into several INCREMENT blocks. If module 137 is not present in PROE_DesignAdvP then it must have its own INCREMENT block. In such case parametric.psf file must contain following line:

ENV=CREOPMA_FEATURE_NAME=PROE_DesignAdvP (137)

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